Dive Deep: Curiosity, Clarity & Exploring The Details That Matter
Welcome to the third edition of our Spotlight Series, where we shine a light on Delivery Hero’s Leadership Principles and explore how they come to life in our work. This time, we took the plunge into Dive Deep.
The session was hosted by Mert Aydin, Principal Software Engineer, who discussed thought provoking insights with Laura Diaconescu, Senior Director of Global Finance Strategy, Johannes Bruder, Chief Product Officer, and Jaime Fernández-Galiano Asensio, Vice-President of International Markets.
This session reminded us that diving deep isn't about doing more, it’s about being curious, challenging the data, and understanding how things really work.
Going Beyond the Surface
Mert kicked things off by asking a simple but powerful question: What does it mean to you to Dive Deep? Johannes led with “It’s the ability to understand something on a deeper level when you need to. Knowing when to dive in, that’s powerful.”
Laura spoke about balancing her role that spans finance and strategy, and shared a moment of humility and growth. When asked to take over a financial reporting project, she had to admit she didn’t know where to start. She rolled up her sleeves, literally diving into hundreds of pages of legislation, and invited her team to dive in with her.
“You can’t do it alone. But when you ask the right questions, people join you, and that’s where the good stuff happens.”
From ‘I Think’ to ‘I Know’
The discussion also tackled common dilemmas. Like what happens when teams rely on guesses or accept numbers without asking, why?
Johannes shared a simple tip: “Write it down. If you can’t explain it clearly to a colleague, you probably don’t fully understand it yourself.”
Laura added: “There’s so much that lands on our desks, we can’t go deep on everything. But when we do, when we really engage, it’s a signal to our teams that we care about the work.”
Heroes Diving Deep
Jaime, our Hero speaker, brought more tangible examples to life in the second half of the session.
He talked about a logistics project on order stacking - the system that allows riders to pick up and deliver two orders at once, boosting their earnings and speeding up deliveries for customers.
When the team took a closer look, they noticed something curious: a large number of vendors had disabled stacking, leaving heaps of untapped potential. They dug into the data and reached out to understand why.
The surprising answer? Many vendors didn’t even know stacking had been turned off. A few conversations later, and most were more than happy to re-enable it. With one simple action ‘asking the right question’, they unlocked greater efficiency for the platform, higher earnings for riders, and faster deliveries for customers. All by going a layer deeper.
Jaime fully embraces the ‘hands-on’ mindset. “I do rider shifts here in Berlin, and also when I travel to other entities around the world. When on holiday I always use delivery apps, and check-out what our competitors are up to. What’s available? How fast is it? You learn so much more when you’re in the shoes of the customer or the courier.”
He encouraged everyone in the room to take the same approach: “Sign up. Do a rider shift. Explore our brand's apps next time you’re abroad. You’ll see things differently!”
That’s what Dive Deep looks like in action- asking, observing, experiencing, and always pushing for better.
We wrapped the session with clear takeaways:
- Challenge the Data: Don’t settle for the average. If the numbers and anecdotes don’t match, ask why.
- Know How Things Work: Get close to the process. If you’ve never seen how it works, you don’t fully understand it.
- Be Hands-On: You don’t need to be in operations to get your hands dirty and ask questions. Whether you’re in product, finance, logistics, or legal, Dive Deep is about ownership, curiosity, and impact. Not because it’s easy, it’s because it matters!
Let’s keep asking better questions. Let’s stay curious. And when something doesn’t make sense? You know what to do!
Receive articles like this
Tags
Find out more about Delivery Hero
We operate in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce.
Read moreRoles you might be interested in
Salary
Location
Berlin, Germany
Job Category
Legal & GRC
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Privacy Counsel to join Delivery Hero Data Protection Team on our journey to always deliver amazing experiences. Join the team that protects and enables Delivery Hero’s gro
Reference
4f153636-bf6f-4b5d-8cb7-fa1dd6f65eef
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
System Administration
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences. Be our next Hero! - Join one of the leading global online
Reference
d4d0b7b3-0e11-4a4e-8430-6c6fd49fa316
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Strategy
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Senior Specialist to join the Fraud Prevention Team at Central Fintech on our journey to always deliver amazing experiences. Join a diverse and highly effective team that i
Reference
e9cdf629-2e45-4850-86a9-f738dc01a536
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
At Delivery Hero, we are building the future of quick commerce. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly
Reference
36ab60c6-b76c-4673-b271-0652263cb532
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Senior Product Manager to join our Logistics - Payments team, on our journey to always deliver amazing experiences.As a Payment Senior Product Manager, you will be responsi
Reference
7f313129-d1c8-4c87-a9aa-71d350ee2cf6
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
Be our next Hero! - Join the world’s leading local delivery platform.We are on the lookout for a Director, Product Management - (Fintech, Global Payments) to join our Fintech Product team and deliver
Reference
18f6a355-59d2-4bc4-b0e2-21522da171c5
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Legal & GRC
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Legal Counsel, Employment Law (Individual Labor Law) to join the Employment Law & Employee Relations Team on our journey to always deliver amazing experiences. Key Responsi
Reference
442f42f2-d52b-4710-af21-03ad5d11870b
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Strategy
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Director, Investor Relations to join the Investor Relations team on our journey to always deliver amazing experiences.Investor Relations serves as the vital bridge between
Reference
d24e62bf-12bd-43d7-b73b-67044a5f0d92
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Cairo, Egypt
Job Category
Logistic
Job Type
Full-time
Location
Cairo
Remote working
On-Site
Brand
Delivery Hero
Description
What's On Your Plate?Lead Talabat Egypt’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.Develop and execute the overall supply growt
Reference
220379ec-e702-4aba-8001-f96d77f40d46
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Senior PMO/Project Manager - Tech & Product (12 Months Contract) to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us.The EU & APAC Consumer Platfo
Reference
e88e2ee5-437c-49cc-ac7e-45b1bffc83f9
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeArticles you might like
Teaser
Candidate Tips & ResourcesBrand
Delivery HeroPublish date
10/17/2025
Summary
Interviewing can feel like a mystery, but it doesn’t have to! Recruiters at Delivery Hero speak with thousands of candidates around the world every year, and they’ve spotted a clear pattern: most
Teaser
Candidate Tips & ResourcesBrand
Delivery HeroPublish date
10/14/2025
Summary
Welcome to Berlin! If you're relocating to join Delivery Hero at our HQ, we're here to help. We have pulled together 10 essential tips to make your move smoother, from visa paperwork to finding yo
Teaser
EventsBrand
Delivery HeroPublish date
10/09/2025
Summary
This year’s company party 'HeroChella', was inspired by the energy and diversity of a creative music festival. What started as a simple idea, grew into Delivery Hero’s biggest celebration of the
Teaser
People & TeamsBrand
Delivery HeroPublish date
09/24/2025
Summary
At Delivery Hero, we believe that the best work happens when employees feel connected and supported. That’s why our approach to hybrid working is all about flexibility, balance, and making the t
Teaser
DE&IBrand
Delivery HeroPublish date
09/19/2025
Summary
What happens when you put curious students, inspiring professionals, and career wisdom into one room? You get the Black Students and Early Career Open Day! A buzzing, interactive event hosted by
Teaser
EventsBrand
Delivery HeroPublish date
08/01/2025
Summary
The final chapter in our Leadership Principles Spotlight Series went with a smile. Hosted by Laura Gonia, Senior Director, Product Management, the session opened with a warm welcome and a remind
Teaser
Learning & DevelopmentBrand
Delivery HeroPublish date
07/31/2025
Summary
At Delivery Hero, we are committed to building high-performing teams and investing in our people. One of the most recent examples of this came via Women at Delivery Hero, one of our employee res
Teaser
EventsBrand
Delivery HeroPublish date
07/15/2025
Summary
What do baristas and high performing teams have in common? As it turns out, a lot!That’s how Wafaey (Ahmed Wafaey, Senior Director of Commercial Product) kicked us off at the Raise the Bar Spotl
Teaser
EventsBrand
Delivery HeroPublish date
07/15/2025
Summary
At Delivery Hero, we’re not just about building teams, we’re building exceptional ones! The Bar Raiser Program is one of the key ways to ensure we continue to hire and develop the best. Let’s ta
Teaser
EventsBrand
Delivery HeroPublish date
06/30/2025
Summary
We are keeping the momentum going with another Leadership Principles Spotlight Session, this time zooming in on Stay Humble.Staying Humble isn’t about shrinking yourself or down playing strength
Jobs you have shown an interest in