Inclusive Leadership: A closer look at the DE&I Leadership Certification Program
At Delivery Hero, we recently piloted our DE&I Leadership Certification Program. In this post, we reflect on the importance of fostering inclusive leadership behaviours and the impact such a program can have.
What sparked this program?
We know that leading inclusively is vital when it comes to shaping a dynamic organizational culture where everyone can thrive, do their best work, and have a true sense of belonging. This program is a vehicle in which we continuously seek to realize this aspiration by anchoring DE&I within core leadership responsibilities at Delivery Hero.
Micah Lasseter, Director of Learning & Leadership Development, further explains: “What we see is that leaders are passionate regarding allyship and their willingness to champion inclusion. Many have mentioned that having a space to connect, share, and learn about DE&I topics collectively is extremely valuable in doing so.”
The Aim
By ingraining DE&I topics within core leadership responsibilities, the program aims to empower managers and leaders to foster and shape an inclusive culture, through allyship, and by ultimately making people decisions that impact underrepresented groups.
18 senior leaders across the Tech, Product, and People & Culture departments at Delivery Hero Central took part in the pilot, which was completed in April 2024.
How did we get there?
The pilot of the DE&I Leadership Certification program took place across 1.5 months, divided into sections centered around our Delivery Hero values - We are Heroes because we care, We deliver solutions and We always aim higher.
We started with a half-day in-person kick-off session, followed by virtual sessions and e-learning modules for the participants to complete. The program ended with a virtual graduation session, where participants shared their key learnings and reflected on the program experience.
To deliver the program, we partnered with MindGym - an organization that supports ambitious companies to enable behavioural change. They supported by co-designing the program journey to cover sessions centered around inclusive leadership, psychological safety, inclusive hiring, belonging, unconscious biases and allyship.
Reflecting on their experience with one of the sessions, one leader expressed: “I loved that the workshop involved the topics of inclusion and exclusion on various dimensions, such as age, disability, nationality, gender, and many more.
I also loved that the workshop fostered an empathetic approach toward people, acknowledging and explaining that it is normal and natural to have biases as our brain is geared towards efficiency and taking shortcuts. The workshop fostered a culture of learning and openness and not having negative judgments on those natural mechanisms themselves.”
What’s next?
Initial evaluation of the program suggests that the program helped leaders reinforce practices of inclusion, such as focusing on team connection and using different methods to gather feedback from people to ensure all voices are heard.
Leaders also recognised opportunities to apply their learnings in key moments of the employee lifecycle, such as hiring and performance management. As we look ahead, we are seeking to expand this program to the rest of our leaders at Delivery Hero as we continue our aspiration to lead inclusively.
Receive articles like this
Tags
Find out more about Delivery Hero
We operate in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce.
Read moreRoles you might be interested in
Salary
Location
Berlin, Germany
Job Category
Strategy
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Senior Associate, M&A to join the Global M&A and Investments team on our journey to always deliver amazing experiences. This role will be based in Berlin.The team is circa 7-9 mem
Reference
22e60c47-6d4b-43a2-8a75-c363173514c3
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Specialist, Product Operations - (Logistics, Service) to join the Service product line on our journey to always deliver amazing experiences. In our Logistics Team, you’ll
Reference
1b2bc1ff-aa82-4497-b901-72fbd7d18f6b
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Barcelona, Spain
Job Category
Software Engineering
Job Type
Full-time
Location
Barcelona
Remote working
On-Site
Brand
Delivery Hero
Description
We’re hiring an Engineer II to join the Data Platform team, powering Delivery Hero - based in Glovo, Barcelona.YOUR MISSIONYou will work in one of the core data teams within Glovo, responsible for dev
Reference
5080d9f3-018c-4215-932f-e196a492e369
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Barcelona, Spain
Job Category
Product Design
Job Type
Full-time
Location
Barcelona
Remote working
On-Site
Brand
Delivery Hero
Description
We're hiring a Staff Product Designer to join the Quick Commerce Global Services team, powering Delivery Hero - based in Glovo, Barcelona.YOUR MISSIONIn this role, you’ll be part of a central team wit
Reference
0396d397-e4c8-4aaa-bd5e-be0f06884d2a
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Barcelona, Spain
Job Category
Software Engineering
Job Type
Full-time
Location
Barcelona
Remote working
On-Site
Brand
Delivery Hero
Description
We’re hiring an Engineer II to join the Data Platform team, powering Delivery Hero - based in Glovo, Barcelona.YOUR MISSIONYou will work in one of the core data teams within Glovo, responsible for dev
Reference
90c4c176-7618-43ca-94ea-a1574e66e2ce
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Barcelona, Spain
Job Category
Product Design
Job Type
Full-time
Location
Barcelona
Remote working
On-Site
Brand
Delivery Hero
Description
We're hiring a Staff Product Designer to join the Quick Commerce Global Services team, powering Delivery Hero - based in Glovo, Barcelona.YOUR MISSIONIn this role, you’ll be part of a central team wit
Reference
e03ad61e-d56f-4137-a7a7-4095c8fcdafc
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Specialist, Product Support (Logistics, Rider) to join the Global Logistics Team on our journey to always deliver amazing experiences. In our Logistics Team, you’ll tac
Reference
c3db15c7-6fa6-49c8-a442-e4c743cd79cb
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Design
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Staff Product Designer to join the Navigation domain at the Merchandising Tribe on our journey to always deliver amazing experiences. Be part of redefining how customers ex
Reference
a8492c3b-2bda-4acd-9d24-85a6fc1b3051
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Data & Analytics
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Staff Machine Learning Engineer - AdTech (all genders) to join the Vendor Data tribe in our mission to deliver consistently amazing experiences.We are looking for a talented and
Reference
ff1e5a8d-cf4e-46f0-bb8a-dd0b3fc8a7ee
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Legal & GRC
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Senior Specialist, Risk Assurance to join GRC (Governance Risk and Compliance Team) on our journey to always deliver amazing experiences.The Risk Assurance team oversees the comp
Reference
ca75fb53-2b40-47fc-a0c2-6f196aeb7ae5
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeArticles you might like

Teaser
EventsBrand
Delivery HeroPublish date
08/01/2025
Summary
The final chapter in our Leadership Principles Spotlight Series went with a smile. Hosted by Laura Gonia, Senior Director, Product Management, the session opened with a warm welcome and a remind

Teaser
Learning & DevelopmentBrand
Delivery HeroPublish date
07/31/2025
Summary
At Delivery Hero, we are committed to building high-performing teams and investing in our people. One of the most recent examples of this came via Women at Delivery Hero, one of our employee res

Teaser
EventsBrand
Delivery HeroPublish date
07/15/2025
Summary
What do baristas and high performing teams have in common? As it turns out, a lot!That’s how Wafaey (Ahmed Wafaey, Senior Director of Commercial Product) kicked us off at the Raise the Bar Spotl

Teaser
EventsBrand
Delivery HeroPublish date
07/15/2025
Summary
At Delivery Hero, we’re not just about building teams, we’re building exceptional ones! The Bar Raiser Program is one of the key ways to ensure we continue to hire and develop the best. Let’s ta
+(2).jpg)
Teaser
EventsBrand
Delivery HeroPublish date
06/30/2025
Summary
We are keeping the momentum going with another Leadership Principles Spotlight Session, this time zooming in on Stay Humble.Staying Humble isn’t about shrinking yourself or down playing strength
+1.png)
Teaser
EventsBrand
Delivery HeroPublish date
06/10/2025
Summary
Welcome to the third edition of our Spotlight Series, where we shine a light on Delivery Hero’s Leadership Principles and explore how they come to life in our work. This time, we took the plunge

Teaser
EventsBrand
Delivery HeroPublish date
06/04/2025
Summary
We’re back with the second edition of our Spotlight Series, shining a light on 1 of our 6 Leadership Principles. This time, zooming in on Deliver Value Fast. Sarah Briddon, Senior Manager of Emp

Teaser
EventsBrand
Delivery HeroPublish date
06/04/2025
Summary
On May 21st, Berlin was buzzing with energy and excitement as thousands of participants got together for the ‘Berliner Firmenlauf’. The event takes over the streets around Berlin’s iconic Brande
.jpg)
Teaser
EventsBrand
Delivery HeroPublish date
05/23/2025
Summary
We officially kicked off our Leadership Principles Spotlight Series (and the bar was definitely set high!) We had an energizing session that was dedicated to our first principle, ‘Own It’, where

Teaser
EventsBrand
Delivery HeroPublish date
05/14/2025
Summary
At Delivery Hero, we’re always on the hunt for exceptional talent, especially when it comes to tech! Sometimes the best way to find candidates is through our current employees - the amazing Hero
Jobs you have shown an interest in