Strategic Account Manager

Roles and Responsibilities

Roles

• A relationship manager who manages a portfolio of Top HK F&B Groups with a focus on building lasting relationships to increase our unit economy profitability and advertisement revenue, and accelerate business engagement 
• A growth consultant who formulates growth strategies with solid data background to maximize portfolio revenue and enhance brand market presence 
• A key team player who cooperates with internal departments on daily operations and business growth project execution

Responsibilities

          Commercial

• Lead joint business planning with partners and regular business review and strategy meetings
• In-depth analysis of commercial, operational performance metrics to optimize performance and drive revenue growth
• Activate and introduce set of services to facilitate partners’ revenue growth
• Account relationship management for retention and partnership development
• Forecast and track monthly and quarterly strategic account metrics 
• Execute partnered marketing campaigns and ad-hoc commercial projects
• Interact closely with internal team for daily operations, logistic, BAU promotions and partnered marketing campaigns execution
• Represent foodpanda as an ambassador, develop a trusted advisor relationship with strategic accounts
  
  Operations
   
• Daily management of partnered marketing campaigns, BAU promotions 
• Daily management of incoming inquiries of operational cases with respective operation team for execution & task delivery 

Desired Skills and Experience

• At least 5 years’ experience in an account management or operational sales role, possess outstanding communication and interpersonal skills
• Ability to analyze and draw inference from data with actionable insights
• Experience in delivering client-focused solutions based on partners’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Experience in digital marketing solutions selling preferred
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.