Account Manager - Restaurant

• Relationship Management: Develop and maintain strong partnerships with a portfolio of restaurants, addressing high-priority requests and escalations.

• Business Planning: Lead joint business planning efforts and conduct regular strategy meetings with partners to review performance.

• Performance Analysis: Analyze commercial and operational performance metrics to optimize results and drive revenue growth. Formulate data-driven growth strategies to enhance market presence.

• Metric Tracking: Forecast and monitor monthly and quarterly account metrics to ensure alignment with business objectives.

• Internal Collaboration: Work closely with internal teams on daily operations, logistics, promotions, and marketing campaigns to ensure seamless execution.

• Project Coordination: Oversee all project-related matters, managing daily project management challenges and liaising with internal departments to consolidate user requirements.

• Campaign Management: Manage partnered marketing campaigns and business-as-usual promotions, addressing incoming operational inquiries in coordination with the operations team.

Desired Skills and Experience

• At least 4 years’ experience in an account management or operational sales role, possess outstanding communication and interpersonal skills
• Ability to analyze and draw inference from data with actionable insights
• Experience in delivering client-focused solutions based on partners’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Experience in digital marketing solutions selling preferred
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.