Mentoring at Delivery Hero: Tech & Product
In this third article of our mentoring series, we deep dive into how our Tech and Product teams have consistently led the way when it comes to adoption and engagement of the monitoring program.
Numbers that speak for themselves
The mentoring program kicked off at Delivery Hero in October 2022, with Tech and Product teams showing strong participation from the outset. Over the first four rounds of mentoring, the participation grew from 55% to 68% within these teams, and their share of mentoring hours increased from 53% to an impressive 76% compared to the rest of departments at Delivery Hero.
Encouraged by positive feedback from senior sponsors and participants, we expanded the program globally in May 2023 to include all of our Pandora teams - Pandora is a global platform that serves multiple brands around the world. By March 2024, 27% of Tech & Product Heroes from both Delivery Hero Central and Pandora teams, had enrolled in the program.
To meet growing demand, we enhanced the matching process, adding department-specific criteria such as tech and product related skills, ensuring more relevant and impactful mentoring experiences were being provided.
Why does mentoring matter in Tech & Product teams?
Mentoring has proven to be particularly valuable in Tech & Product for several key reasons:
- Sharing Unique Expertise: In the fast-paced world of tech, practical experience is critical, especially in solving industry-specific challenges. Mentoring allows senior professionals to pass on this valuable knowledge to junior colleagues, ensuring continuity and innovation within both the company and the industry.
- Career Guidance: Charting a career path in tech can be daunting, but having a mentor who has walked that journey can make all the difference. A mentor’s advice on career trajectories, skill development, and overcoming obstacles empowers mentees to advance confidently, helping the company retain top talent.
- Networking & Connection: In today’s post-pandemic world, human connections have become more precious than ever. Mentoring fosters these connections across verticals, tribes, and geographies, promoting not only knowledge sharing but also a sense of belonging and improved mental well-being.
- Personal Growth: Mentoring offers both mentors and mentees a safe, supportive environment for personal development. It fosters growth in communication, feedback, coaching, leadership skills, and much more.
Our recipe for mentoring success
- Engagement & Advocacy: The success of the program is a direct result of the commitment of our Heroes— from our executive sponsors Benjamin Mann, Chief Technology Officer and James Carter, Senior Vice President of Engineering at Delivery Hero, to every member of our mentoring community. Special thanks go to our long-time mentors, who continually share their expertise at promotional events and best practice sessions. The program’s success is also supported by assistants across verticals who help promote and communicate internally within the tribes.
- Flexibility & Ownership: Unlike traditional corporate mentoring programs, Mentoring at DH gives participants the freedom to choose their own matches based on profiles, areas of expertise, and development needs. By putting mentees in control of their mentoring journey, we empower them to take ownership of their growth. Mentors also enjoy the flexibility to decide whether to accept a match request and manage their capacity and workload accordingly.
- Resources & Support: Our mentoring platform, Mentorcliq, houses a resource library with Delivery Hero specific materials—like our Code of Ethics and mentoring agreements—along with a wealth of constantly updated content from our partners. This includes articles, videos, and business cases covering everything from agenda templates to advanced coaching skills. The platform also offers MentorLab, providing on-demand training for mentors.
More than a program
Feedback has always been a cornerstone of our program, guiding our continuous improvement efforts. One area of focus for growth, especially in Tech and Product, is attracting more senior mentors to meet the needs of both experienced mentees and junior new hires.
Mentoring at Delivery Hero is more than a program- it’s a crucial part of fostering a thriving tech and product culture. By investing in these relationships, we empower our Heroes to continuously grow, learn, and contribute to the company’s innovation.
Whether you are sharing your expertise as a mentor or advancing your career as a mentee, you contribute to building a stronger, more connected community that drives the future of tech at Delivery Hero.
For the new round of mentoring, which opened on September the 2nd, we are working closely to recruit additional mentors. So, if you are at a IC3 level or above, you should consider joining the program as a mentor, and have the opportunity to learn from your senior peers whilst helping to ensure that knowledge exchange and networking remain core to Delivery Hero’s tech culture.
Whether you are looking to be a mentor or participate as a mentee, you can find all the information you need to know in the latest mentoring slack and workplace announcement, or email the team directly at [email protected]
Receive articles like this
Tags
Find out more about Delivery Hero
We operate in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce.
Read moreRoles you might be interested in
Salary
Location
Berlin, Germany
Job Category
Strategy
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for Mid-level/Senior Analyst to join the Global Fraud Prevention Team at Central Fintech on our journey to always deliver amazing experiences. Be part of a diverse and highly eff
Reference
dd871131-b86d-430b-bd99-81e9078ee2de
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Senior Product Manager to join our Anti-Fraud team building high impact systems and capabilities for fraud prevention and risk management across Delivery Hero brands. You will wor
Reference
bc4de6e8-1acf-426c-96d3-98caf7981c44
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Data & Analytics
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Staff, Data Scientist - (People) to join the People Analytics team on our journey to always deliver amazing experiences. Join the team that champions the employee experienc
Reference
ddcebc76-2a26-41d7-beab-ee2daaca406f
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Temporary
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Senior Product Manager - (Customer Insights) to join the team for up to 12 months on our journey to always deliver amazing experiences. At Delivery Hero, you’ll shape t
Reference
7997ad4d-2d44-4864-b5e7-3f03f244ef65
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Product Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Product Manager, Onboarding to join the Vendor Sales & Operations team on our journey to always deliver amazing experiences.As part of our Vendor Team, you’ll be the drivin
Reference
6ef73117-24d3-4595-b713-e883c4dc7585
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a skilled Test Automation Engineer to join our Quick Commerce Operations Tribe and contribute to building the next-generation quick-delivery platform. You'll work with a team
Reference
d996064a-06fe-4b39-b4b8-04c049f50340
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Senior Engineer (Golang) to join the AI Autopilot team in Logistics on our journey to always deliver amazing experiences.In our Logistics Team, you’ll tackle high-impact ch
Reference
1467f2c2-cda8-471d-a814-d40f45783489
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Legal & GRC
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-larges
Reference
3626ca4d-801a-494e-b0d7-91314ba83748
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Project Management
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
The Program Manager for Know Your Business (KYB) will lead the KYB program across Delivery Hero's EU, Turkey, and APAC markets, ensuring operational compliance with our regulatory commitments while op
Reference
9a842108-450c-48ad-b969-24de35e95135
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Data & Analytics
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Data Analyst (Payment) to join the Fintech team on our journey to always deliver amazing experiences. Be part of building the financial backbone of Delivery Hero. You’ll de
Reference
f1b1bc28-052b-40b1-a51a-3105c74537df
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeArticles you might like

Teaser
DE&IBrand
Delivery HeroPublish date
04/14/2025
Summary
On April 3 we hosted an exciting day for students as part of the annual Girls’ Day & Boys’ Day initiative. These events are much more than just a fun day off school! They’re an opportunity to br

Teaser
DE&IBrand
Delivery HeroPublish date
04/10/2025
Summary
March was a month of celebration, empowerment, and growth at Delivery Hero, as we came together to honor Women’s Month with our annual event - Women Connect!Aimed at fostering equity, allyship,
.png)
Teaser
NewsBrand
Delivery HeroPublish date
04/10/2025
Summary
Over the past few years, we’ve been on an exciting journey to become the world’s leading delivery platform. Along the way, we’ve built a family of unique brands, each with its own story and stre

Teaser
DE&IBrand
Delivery HeroPublish date
03/12/2025
Summary
As we dive into Women’s Month this March 2025, we’re not only celebrating women, we’re celebrating the amazing work of our Women at Delivery Hero Employee Resource Group (ERG.) This group is a m

Teaser
EventsBrand
Delivery HeroPublish date
12/18/2024
Summary
At Delivery Hero, we know how to throw a party- and our end-of-year company celebration is always one to remember! This year, our legendary event took inspiration from the dazzling, high-energy

Teaser
Sustainability & CSRBrand
Delivery HeroPublish date
10/28/2024
Summary
It’s that time of year again—October! Which means ‘ Hero Month’ to employees at Delivery Hero! For those of you who don’t know, Hero Month is a month-long celebration dedicated to giving back.Th

Teaser
DE&IBrand
Delivery HeroPublish date
10/28/2024
Summary
As October draws to a close, we’re thinking about Black History Month and celebrating the coming together of the Black Heroes Employee Resource Group. This is a special time for us to reflect on

Teaser
NewsBrand
Delivery HeroPublish date
10/18/2024
Summary
As our campus continues to grow, so does our commitment to keeping employees informed and inspired. We’re excited to introduce Hero TV, a brand new channel designed to keep our vibrant community

Teaser
EventsBrand
Delivery HeroPublish date
09/16/2024
Summary
Campus Fest is a unique company event hosted for the first time this year. The aim was to bring employees together to celebrate the diverse cultures and vibrant communities from across the campu

Teaser
People & TeamsBrand
Delivery HeroPublish date
08/23/2024
Summary
Internal mobility allows you to make a new career move within your current company. It can mean a promotion, a horizontal move (sideways into a role at the same level), or even diagonally (a mi
Jobs you have shown an interest in