In Conversation with Principal Recruiter, Paula Gómez Santiago

A day in the life of a Delivery Hero recruiter is never the same! The team work super  hard to match qualified individuals with open positions. From reviewing a candidate's job experience and negotiating salaries, to working with hiring managers.

We sat down with Paula, a Principal Recruiter for Delivery Hero’s Business teams, to hear about her experience and journey at the company. From joining as an associate in 2019, to recently being promoted and  leading her own team - we hear about her journey at the company and what makes it a great place to work. 

Can you tell us about your role?

As a Principal Recruiter,  my role revolves around leading a team of recruiters responsible for hiring top talent for our Business teams. I oversee the end-to-end recruitment process, from aligning with hiring managers on their needs to actively sourcing for talent, interviewing, and ensuring a great candidate experience throughout! 

 What interested you when applying at Delivery Hero?

I was looking for a tech company that would be growing rapidly and also somewhere that I could work with lots of different teams and functions. Delivery Hero offered exactly that! The company was also starting to build the Quick Commerce team back when I joined in 2019 and I knew I wanted to be part of it. 🚀

Why is it great to work at Delivery Hero?

Definitely the growth opportunities and the people! We are in an industry that is constantly growing and innovating, so at Delivery Hero there  is always an opportunity to work on a new project, change the way we do things, and keep learning.

Also, every day you get to work with colleagues from different backgrounds that come from all around the world 🌍 (we have over 100 nationalities in our Berlin HQ!) This not only makes work fun but also fosters a very inclusive environment.

What skills and qualities should Heroes have?

The specific hard skills and technical skills will always depend on the exact team or the role that a candidate applies for - but something that we always look for when hiring is that applicants  are aligned with our company values (we care, we aim higher, we deliver solutions). That is crucial for us to ensure we build a welcoming and caring community that are united with our vision. 🦸

What benefits / programs have helped you succeed?

Our educational budget and in-house training sessions have definitely been a great help, especially as someone who is new to managing a team. Thanks to these resources I got to work with a personal coach on my professional growth and attended an internal leadership program, which provided a great platform to engage with other colleagues and enhance our leadership skills together.

What has your growth and development been like at Delivery Hero?

I joined in 2019 as an Associate on the Operations Recruitment team - we were supporting multiple of our Business and Product Ops departments. The Quick Commerce org was just being created at the time, so I got to be very involved in that.

Fast forward 4 years later, and I recently got promoted to a Principal Recruiter position, leading a team of 2 amazing recruiters and now responsible for all business and product roles in our Quick Commerce and International Markets teams. It’s been an amazing ride (pun intended 😉), full of growth and exciting challenges!

Tell us what excites you about your role?

Where do I even start?! For me, the best part about being a recruiter is the impact we can make on both people’s careers and the company’s growth. Navigating the job search can be very stressful and we, as recruiters, are in a unique position to make it easier for our candidates, which is very rewarding.

On top of that, I also have the chance to work on side projects and collaborate with other teams, such as Talent Operations and People Analytics. No two days are the same!