__vacancyopjusttionswidget.opt-Job Type__ Full-time

__vacancyopjusttionswidget.opt-Job Category__ Sales & Business Development

__vacancyopjusttionswidget.opt-Remote working__ On-Site

__vacancyopjusttionswidget.opt-Brand__ foodpanda

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Jobs Posts Why us

About the opportunity

ROLE POSITIONING AND OBJECTIVES:
We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, providing guidance, and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifying key issues and
patterns from partial/conflicting data, and gathering information to solve problems that are escalated by team members.
WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Supports team through lead assignment according to predetermined priorities.
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves.
● Mentor the team through daily support and monitoring when required.
● Analyze call recordings to validate adherence to guideline/SOP, when needed to support QA.
● Create Monthly Rooster shifts for VAM.
● Create 'Absent' on Roster for VAM.
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required).
● Basic report preparation.
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA.ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● 2 - 3 years experience in a client management role.
● An excellent communicator with the ability to communicate in English effectively (in both oral and written), an
added advantage for the ability to speak, read & write in English & Tagalog.
● Be both data-sensitive and sales-mined.
● Excellent attention to detail, and organizational skills.
● Experience in reporting using Microsoft Excel or Google Sheets is an added advantage.
● Ability to work and navigate Salesforce and any other CRM tools.
● Fast learner and able to adapt quickly to constant changes in operational processes.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Find out more about Delivery Hero

"foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives."

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Find out more about Delivery Hero