Senior Specialist, Product Operations (Quick Commerce)

We are on the lookout for a Senior Specialist, Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiences

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world..

This Specialist role will be part of the Product Operations Support Team which is responsible for resolving user issues, reporting product insights and optimizing workflows. In this unique position, you will be able to leverage your Engineering skillset to build solutions that will redefine our ways of work, whilst applying your Product acumen to improve the overall user experience. In short: This is a Product role that requires an Engineering background!

Your primary focus will be defining and developing the internal AI and Automation solutions that power the team’s Support activities and allow our users to maximize the value our products offer. You will be well positioned to deliver on this goal as you will also be providing Support for our Vendor Tools. Thus, you will utilize your first-hand experience of a Support Specialist’s daily challenges to create impactful solutions. 

Balancing both scopes, your typical day in the role will involve triaging reported bugs with your morning coffee then providing technical support accordingly. By lunch time you’ve cleared the top priority issues and are plugging in for some focus time to fine tune a Chatbot you helped deploy for Knowledge Management.

Your last meeting of the day is with your Product and Engineering stakeholders to discuss your findings on how users are adopting the latest feature release. 

• Be the Support team’s  in-house developer, collaborating with cross-functional teams to design and deploy impactful solutions that will transform Product Operations

• Implement and maintain scalable and reliable backend systems, integrating with third-party solutions or self-hosted solutions whilst continuously optimizing system performance

• Be the first point of contact for our global teams and partners to solve their issues and support inquiries related to our Product Stack

• Troubleshoot bugs and work closely with Engineers to investigate and solve user issues, prioritizing them based on their business impact and organizing your work around them

• Develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders

• Handle multiple topics at once while keeping clear, calm, and friendly communication to all stakeholders, even in the most stressful times

• Strong programming skills with 3+ years as a Full-Stack Developer: React, Python - hands on experience working with LLMs, RAG, MCPs or AI Agents would be a homerun

• Demonstrated ability to work with system monitoring tools and run queries for diagnosing issues - prior experience with Grafana. RestAPI and BigQuery are a plus

• Obsessed with solving user problems, complemented by the the skillset to break them down strategically and own delivery end to end

• Strong communicator with excellent written and verbal English language skills, able to get ideas across effectively

• Eager to work in a fast-paced international environment, building relationships with Delivery Hero teams around the globe

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.