(Senior) Product Manager (Logistics, Customer)

We are on the lookout for a (Senior) Product Manager to join our Logistics team on our journey to always deliver amazing experiences. The Customer Product Line owns the customer-facing part of the logistics scope and works alongside Delivery Hero brands to shape customers' order experience. We build the products that determine which vendors customers can order from and under which conditions, how our services are priced, how delivery times are estimated, and how orders are tracked end to end. Our ambition is to turn complex logistics decisions into a delightful and reliable order experience, while enabling local teams to run efficient operations so customers order on repeat. 

For the first year, your focus will be in the pricing domain, covering for a maternity leave: You'll play a crucial role in shaping the future of how we calculate the delivery fee and other prices for millions of customers across our 70 markets. You will support them in achieving ambitious growth & profitability targets, while navigating distinct market dynamics such as legal frameworks or pricing principles. Empowering pricing managers globally through smart automations and our large-scale pricing experimentation platform is also part of the mission.

• Lead the product: You will develop and maintain a clear product roadmap, prioritizing initiatives based on business value, user needs, and technological advancements. You will be responsible for driving both quarterly and long-term OKRs. 

• Drive innovation and automation: You will champion the product vision from discovery to successful implementation, ensuring a focus on data-driven decision-making and impactful results.

• Leverage data: You will analyse data to identify opportunities, collaborate with your stakeholders to validate hypotheses through experimentation, and continuously improve our pricing strategies.

• Collaborate & communicate effectively: You will partner closely with analysts, engineers, and internal users to translate complex requirements into impactful product features. Alignment with stakeholders at various levels across our global brands will be key.

• Become the subject-matter expert: You will be the go-to expert for all things dynamic pricing, driving best practices and fostering a culture of continuous improvement in this critical domain.

• Widespread impact: After one year in pricing, you will have the chance to dive into other areas of our product line and gain exposure to topics such as delivery times and vendor availability. 

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• 4+ years of product management experience with a demonstrable track record of delivering complex data-driven products at large scale & achieving tangible results

• Strong analytical mindset and a passion for digging deep into complex problems to find scalable solutions. 

• Proven ability to translate diverging business needs into impactful product solutions. 

• Previously owned product strategy, roadmap and execution of a cross-functional team with experience in managing senior stakeholders

• Proven ability to work across multiple teams within a complex organization, driving alignment and collaboration toward shared objectives

• You possess a strong sense of ownership, and you excel at identifying meaningful patterns and transforming complexity into clear, actionable plans

• Exceptional communication skills; be able to properly communicate at tactical, strategic and vision levels

Nice to have

• Experience in addressing pricing and demand steering challenges.

• Exposure to the last-mile delivery industry.

• Experience in building and managing internal tools.

• Proficiency in SQL.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.