Senior Manager - Vendor Operations & Commercial Performance (all genders)

We are looking for a Senior Manager - Vendor Operations & Commercial Performance (all genders) to join the Vendor Vertical and elevate our global vendor onboarding, incubation, and off boarding processes.Within the Vendor Vertical the central Vendor Operations team drives excellence across 70+ entities worldwide by reinforcing operational and commercial strategies with robust metrics, innovative products, streamlined business processes, and insightful reporting. Collaborating with senior management and central/regional/local stakeholders, we ensure seamless operations and exceptional early-stage commercial performance and experience for our partners.

Your Mission:

• Assess and improve the vendor onboarding and early stage operational and commercial performance & process (vendor incubation) across our 70+ countries, making data-driven decisions about which opportunities to focus on.
• Build new processes, best practices and collaboratively build products with our Salesforce and internal products teams creating smart, impactful and innovative solutions driving cost, revenue and vendor satisfaction.
• Drive complex projects with cross-functional teams to bring our onboarding and incubation processes, products, and early-stage commercial performance to the next level.
• Innovate and implement novel solutions to improve the vendor onboarding and incubation experience, elevating operational, data, or commercial performance and closing gaps.
• Lead a team of functional experts and become the global domain authority in onboarding & incubation, supporting central leadership with regular updates and insights.

Your Heroic Skills:

• Master in Business, Engineering, or related discipline, MBA is considered a plus
• 5+ years of relevant experience in operations management, commercial performance or consulting
• Track record of developing and implementing impactful products and processes that drive key metrics like cost reduction, speed, quality and revenue 
• Proven track record in leading and developing a team of experts 
• Data and impact-driven with the ability to present complex topics in a captivating manner 
• Experience in engaging and communicating with senior leadership
• Proven expertise in driving and managing projects/initiatives on matrix organizations

Nice to have:

• Delivery Business/ Consulting / Product background
• Expertise in commercial and operational performance management and innovation in the food delivery industry
• Advanced experience in SQL 
• Speaking one of our entities languages

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts
   

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.