Specialist, Product Operations (AdTech)

We are on the lookout for a Specialist, Product Operations to join our AdTech team on our journey to always deliver amazing experiences. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!  

At Delivery Hero, we are exploring the potential of AdTech to introduce people to new food they love and to enable our partners to meet their future customers at the perfect moment. AdTech consists of a range of products that we have developed to offer advertising solutions for restaurants, which help them to increase their visibility and reach, improve their order conversion, and eventually drive more sales by covering the entire marketing funnel. Operating across about 50 countries around the clock, our AdTech connects the ideal advertiser with the ideal customer millions of times every day. In 2024/25, AdTech is a fundamental area for us on our path to profitability and is predicted to generate more than 1 billion euros in revenue for Delivery Hero; our innovative tech and product offering is the backbone of that development

This Specialist role will be part of the Product Operations AdTech, which is responsible for rollouts, migrations, resolving user issues and reporting product insights. Your primary focus will be on our Data Insights and Growth Centre products.

• You will be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack

• You will troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them

• You will support the products’ launches, rollouts and migrations through project management, ensuring the process is smooth, stakeholders are aligned and deadlines are met

• You will become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users

• You will develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders

• You will identify and craft solutions to address user pain points and optimize processes, handling multiple topics at once, working closely with Product, Engineering and Design to prioritize them accordingly 

• 2-4 years of experience in a Tech environment, working closely with Product and Engineering teams 

• You are an ambitious professional with a background in data analysis and business strategy, combining technical expertise with a passion for using data to drive informed decisions and optimize product performance. 

• Eager to work in a fast-paced international environment, building relationships with Delivery Hero teams around the globe

• Obsessed with solving problems, guided by a proactive attitude, creative thinking and a user-first mentality. Able to think strategically and work independently, owning projects end to end

• Strong communicator with excellent English language skills in written and verbal, able to get ideas across and manage stakeholders effectively 

• Tech savvy and comfortable working with tools such as BigQuery, Looker and GraphQL - coding skills, QA/Engineering or AdTech experience are a big plus

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts and access to the Udemy Business platform to explore a variety of online courses.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.