About the opportunity
Who are we?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Role Summary
Responsible for leading and managing the Graphics and Visual team to ensure the production of high-quality visual content with balancing artistic creativity with operational efficiency. Driving team performance and maintaining high standers for the outputs meeting the SLAs.
What’s On Your Plate?
Team Management and Leadership:
• Direct the production and layout of artwork.
* Apply artistic creativity within a corporate environment, ensuring visually
appealing and consistent content for the menu items and the NCR banner designs.
*Assuring that the team is highly updated with all the newest technical
techniques.
*Collaborate on projects with colleagues, delegate tasks, and check projects for quality and consistency.
• Work closely with the regional photography team to store and categorize in-house
digital assets.
• Lead and manage the graphics team, providing guidance, feedback, and support to ensure the timely delivery of projects.
·* Developing team members' performance and technicalities.
* Assign tasks to team members, schedule shifts, and ensure team attendance
aligns with plans.
Operational and Statistical Management:
• Conduct coaching sessions as needed, supporting team members with operational
and technical advice.
• Ensure SLA achievement aligns with the business plan, maintaining stability and high
quality in team output.
• Create and align processes with other teams for mutual Standard
Operating Procedures (SOPs).
• Monitor and drive team performance, preparing final KPIs and discussing monthly performance.
• Working with the teams' function when it's needed for creating designs and
videos.
Daily operations:
• Assure the stability of all team queues on an hourly basis.
•Assign received projects to team members and monitor the quality of outputs.
• Conduct live monitoring for quality assurance and daily adherence in alignment with the RTM team.
• Prioritize tasks based on the situation and provide
operational/technical advice.
Monthly Operations
• Prepare final KPIs for the team and discuss monthly performance through Connects.
• Review and modify team targets as needed.
• Schedule shifts for the two teams, ensuring coverage and efficiency.
What Did We Order?
Bachelor’s Degree in Business Administration or any other related field
Minimum of 1-3 years of experience for photo editing and leadership skills
Problem Solving Skills
Decision Making Skills
Planning and Organizing Skills
Ability to meet deadlines and be flexible in working
Fluent in both languages Arabic and English
Communication skills (Written and Verbal)
Excel Skills
Who we are
Managing a team of Photo editors/Graphic designers and the Uploading team to
ensure the production of high-quality visual content; With balancing artistic creativity with operational efficiency, driving team performance, and maintaining high standards
for visual outputs. This role is pivotal in aligning processes, meeting service level
agreements (SLAs), and collaborating with various teams to optimize visual content
production
