Sr. Coordinator Workforce

What’s On Your Plate?

• Creates reports on historical data and forecasting results 

• Analyzes data and recommends solutions for implementation. 

• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 

• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 

• Maintains holiday pattern forecasts to ensure effective coverage for holidays. 

• Performs other related duties as assigned.

What Did We Order?

• No Active warning letters 

• Achievements KPIs' 80% in the Past Quarter.

• English level B1. 

• Absenteeism is at least 5%. 

• Proficiency in MS Applications. 

• At least 1 Year in Talabat and more than 2 Years Exp in the Call Center industry. 

• Forecasting Knowledge. 

• Knowledge of service level Calculations. 

• Problem-solving. 

• Analytical thinking. 

• Good Business Writing Skills. 

• RTM Experience is preferred.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.