Sr. Specialist Content Operations

Role Summary

We are embarking on an exciting new journey to define 2 additional operational arms within our Product & Tech department: Content Operations. Content Operations (ContentOps) is responsible for managing the lifecycle of talabat’s brand content, involving building the foundation for collaborative workflows across teams, optimizing tools, ensuring high-quality content reaches our users. Be part of this exciting journey as the Content Operations specialist for on-app content at talabat. You will work closely in defining the new space and scaling the team. This role will work closely with our Content Designers, Researchers and our Brand team.

What’s On Your Plate?

Operational Excellence

● Drive the Content Ops strategy for on-app content, content users directly interact with inside the app (e.g. product/menu assets, promotional banners, etc) by managing workflows from creation to execution of content.  

• Manage the operational process on all on-app content products- ensure adherence to quality & ops guidelines 

• Developing and maintaining ops workflows for content to ensure timely delivery across teams- improving SLA & guideline adherence 

• Proactively identify inefficiencies in process & workflows, drive alignment and implement solutions to improve ops efficiency 

• Review existing playbooks, identify gaps, and bring strategic solutions to refine process for the day-to-day work of ContentOps 

• Bringing strategic solutions for operational blockers across squads, ContentOps, and Product Ops ICs who run rollouts, drive syncs, and manage alignment sessions. 

Content Quality Assurance 

• Improve on-app content quality through ownership of content  performance reporting & insights

• Driving improvement on content quality through strengthening feedback & alignment across teams 

Team Collaboration: 

• Partner with Product, Brand, and Engineering teams to ensure tooling and automation enhance efficiency.

• Contribute to building a culture of transparency, learning and operational discipline

• Drive consistency and best practice in tools such as Airtable, Asana, Jira, Confluence and other collaboration platforms to support visibility and accountability of the Product & Tech org at scale

What Did We Order?

● Minimum 5 years of experience in operations, design / creative xp, business operations, product, product operations or similar role

● Experience in both creative space + product ops a bonus

● Ability to manage multiple projects simultaneously.

● Experience in leading cross functional projects and teams

● Ability to navigate ambiguity, drive clarity and alignment

● Strong team player, with an ability to connect people and teams to our company vision. 

● Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced  environment.  

● A proactive mentality and a desire to make an impact.  

● Strong English skills, in both written and verbal communication. 

● You have a voice that is human, personal and matches our Product brand.  

● Ability to think like a Product user and be invested in our users’ needs

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.