About the opportunity
Role Summary
The Talabat Product team plays a central role in the growth of our company, with our empowered Product teams working to create meaningful solutions that address important user, vendor, and business opportunities.
We're a diverse, passionate, and driven team, and we're looking for a customer-centric, self-starting, and creative Senior Product Manager to drive Product efforts for our subscriptions service.
As the Senior Product Manager for the Subscriptions team, you’ll lead the Talabat Pro subscription program, shaping and executing strategies to maximise customer acquisition, retention, and loyalty.
In this role, you'll identify opportunities to expand the adoption of our program by analyzing customer behaviors and market trends. You will enhance the user experience through data-driven insights and innovative feature development while also managing a cross-functional team to deliver a seamless, value-driven subscription experience.
Your responsibilities will include overseeing the product roadmap, ensuring strategic alignment across teams, and championing a customer-first approach. By leveraging key performance metrics and collaborating with stakeholders, you will refine subscription offerings that anticipate and meet evolving customer needs.
What’s On Your Plate?
As Senior Product Manager for Subscriptions, you will:
Be part of a crucial team, working to grow and enhance our high-impact subscription service
Work within a cross-functional team of Product, Engineering, and Data
Build strong relationships with your team to supercharge your impact
Be driven to understand this opportunity space in great detail - who the target customers are (user and vendor), differing local contexts, business value, risks, opportunities, technical challenges, etc
Lead the product discovery of your squad
Champion customer development and data analysis to find new opportunities and de-risk your bets
Work closely with the design and research teams to uncover opportunities and unmet user needs
Own the discovery process end-to-end and be the leading voice in your cross-functional teams
Rapidly ideate, prototype, and iterate on solutions
Enhance and roll out improvements to our subscription service
Lead the prioritization of opportunities and solutions based on their impact on squad KPIs
Measure the success of enhancements and invest in the continuous improvement of the product
Be a problem-solver who does not hesitate to get hands-on to unblock your team and deliver quality solutions quickly
Work with stakeholders to grow your knowledge and supercharge your product efforts
Work closely with other teams to ensure this subscription service is aligned with our end-to-end consumer experience and lifecycle.
Work closely with other product teams to ensure this product is aligned with out end-to-end consumer experience and lifecycle
Own stakeholder communications of the subscription service
Collaborate with internal stakeholders, commercial, marketing and strategy teams to design and launch go-to-market strategies
What you need to be successful
What did we order?
You’re an experienced Product Manager with at least 5 years of work experience in Digital Product Management (web or mobile).
You have successfully launched products to the market
Strong understanding of Agile product management and a solid grasp of the responsibilities of empowered product teams
Demonstrated fantastic verbal and written communication skills, easily engaging with both technical and non-technical stakeholders
Able to communicate fluently with engineers and actively participate in technical discussions
Thrive in cross-functional teams and excel in a collaborative environment
Experienced in finding and defining solutions based on research, data, and insights
Top-notch project management skills, with hands-on experience using tools like Jira
Genuine interest in building world-class subscription experiences
Enjoy breaking down complex problems into manageable iterations
Confident in analyzing data sets to generate insights
Reliant on user and stakeholder feedback, as well as understanding available data, to set personal objectives
Experience in Food Delivery or a related field is a strong plus
Experience in innovation and launching new products and business models to market is a very strong plus
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What we’ll deliver you
Enjoy perks such as gym support, medical insurance, and an employee assistance program available 24/7.
Lead product thinking for applications used by millions of people globally.
Work in a vibrant, cross-cultural environment with colleagues from around the world.
Exchange ideas and connect with fellow colleagues at regular meetups and learning exchanges.
Participate in company hackathons, cultural events, and sports activities.
Receive monthly Talabat credit to spend on food ordering.
Explore great career opportunities within a fast-growing company.
