Sr. Manager - Sales Automation & Operations

What’s On Your Plate?

• Own, develop and scale the Salesforce adoption strategy, involving strong pipeline management, book of business hygiene, and portfolio engagement.

• Evangelize and help drive adoption for the above strategy across the Sales/AM organization, ensuring 100% adoption and adherence to recommended guidelines, demonstrating clear uplift and incremental value - including improvement in restaurant partners’ satisfaction with regards to AM-specific items. 

• Co-lead and collaborate with local (Dubai) and central (Berlin) Product and Tech teams to design and scale Gen-AI based restaurant engagement solutions, enabling the opportunity to drive 1:many operations for various use-cases (including growth product selling as well as operational tasks management). 

• Build and maintain streamlined, standardized processes across the sales funnel—ensuring we optimize for AM bandwidth while removing tactical and operational tasks away from their scope, to the extent possible. This would require deep analysis of existing use-cases where AMs spend time not engaging in vendor-growth activities, and automating the same.

• Manage and develop our Training workstream, to constantly improve the capability and skillset of AMs across the 8 Talabat markets. This should include identifying ways to track and improve impact. 

• Own and operationalize the ongoing AM Bonus and incentive strategy, leveraging the mechanism to shape and influence organization wide priorities. 

• Work with our internal Data teams to implement dashboards, reporting, and KPI frameworks to monitor effectiveness and identify areas for optimization.

• Serve as the voice of the Sales and AM team to local and central Product, Engineering, and Data teams. Prioritize and shape product requirements for internal tooling that supports scale and automation.

What Did We Order?

• 10+ years of experience in Sales Operations, Revenue Operations, Strategy, or related fields—ideally in a tech-enabled or marketplace business. 

• Experience in leading medium-sized strategy teams (3-4 HC) 

• Bachelor’s degree in business, marketing, economics, or a related field; advanced degree preferred. 

• Exceptional communication and collaboration skills, with a proven ability to influence and align cross-functional teams and senior leadership around commercial objectives. Experience using data and metrics to determine and drive process improvements. 

• Familiarity with Salesforce preferred, and experience building automations across GTM workflows. Strong understanding of sales funnel dynamics, pipeline management, and account lifecycle strategies. 

• Experience with, or strong understanding of, GenAI use cases in a GTM context.

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. 

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem- our customers, partners, people, riders, and the communities in which we operate.