Senior Director Commercial - tMart

Who We Are? 

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary 

• Owns regional value creation, translating strategic priorities into clear commercial initiatives with measurable impact.
• Leads complex, cross-market programs, ensuring rigorous project management, senior-level alignment, and disciplined execution.
• Establishes scalable commercial frameworks, enabling consistent decision-making while preserving local market flexibility.
• Drives insight-led decisions through advanced analytics, turning data into clear, actionable recommendations.
• Shapes executive dialogue, influencing stakeholders through structured communication and fact-based narratives.
• Deploys technology as a performance lever, improving productivity, transparency, and speed to impact.
• Builds durable capabilities, strengthening commercial skill sets across teams and markets.
• Responsible for driving long-term growth plans, achieving revenue and profitability targets, and collaborating with stakeholders to ensure success.

What's On Your Plate? 

• Applies a strong understanding of industry trends and internal business processes to adapt strategies to changing market conditions.
• Develops frameworks that address regional challenges by combining market insights, competitor analysis, and operational considerations.
• Leads financial and operational performance at the regional level by optimizing pricing, promotions, and product offerings.
• Drives improvements by implementing tools and practices that enhance efficiency and business outcomes.
• Builds and develops a high-performing regional commercial team, fostering collaboration and accountability.
• Supports succession planning by mentoring senior managers and aligning team skills with business objectives.
• Partners with other functions to deliver cohesive strategies and ensure smooth cross-departmental coordination.
• Directly influences business growth through initiatives like optimizing commercial processes, improving market penetration, and enhancing customer retention strategies.
• Provides critical support to cross-functional teams, ensuring alignment between commercial goals and overall company objectives

What Did We Order? 

• Problem Solving:  Resolves complex business challenges by using data-driven analysis and developing innovative solutions. Handles critical decisions such as market entry strategies, pricing adjustments, and operational improvements with a focus on sustainable results. implements processes that empower teams to identify and address challenges independently.
• Interpersonal Skills:  Builds and maintains strong relationships with internal and external stakeholders, including senior executives, cross-functional leaders, and external partners, to ensure alignment on key strategies and objectives. Communicates complex business challenges and solutions effectively, tailoring the message to different audiences to gain alignment and drive informed decision-making. Excels in influencing and persuading stakeholders to adopt strategies that drive long-term business success, using a combination of data-driven insights and a deep understanding of market dynamics. Cultivates high-performing teams by fostering collaboration, empowering team members, and creating an environment that encourages innovation and accountability

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.