__vacancyopjusttionswidget.opt-Job Type__ Part-time

__vacancyopjusttionswidget.opt-Job Category__ Customer Care

__vacancyopjusttionswidget.opt-Remote working__ On-Site

__vacancyopjusttionswidget.opt-Brand__ foodpanda

This vacancy has expired

This doesn't mean the journey ends here. Click below to continue your new career path.

Jobs Posts Why us

About the opportunity

Operational Management

Manage Partner Service operations during assigned shifts.
Monitor queue health, SLA, backlog, and service levels.
Allocate resources based on workload and forecast.
Ensure smooth shift handover between teams.
Take immediate action during service disruptions or volume spikes.

Team Management

Supervise agents during the shift.
Provide real-time coaching and guidance.
Monitor attendance, punctuality, and schedule adherence.
Conduct huddles and communicate operational updates.
Support onboarding and buddy sessions for new agents.

Performance Monitoring

Track hourly KPIs and productivity.
Monitor AHT, CSAT, SLA, QA, occupancy, and other operational metrics.
Identify performance gaps and implement corrective actions.
Prepare shift summaries and daily reports.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

textBeneathSalaryText

On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!

Find out more about Delivery Hero

"foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives."

List #1

Latest jobs

Partner Service Agent

Salary

Location

Dhaka, Bangladesh

Job Category

Customer Care

Job Type

Part-time

Location

Dhaka

Remote working

On-Site

Brand

foodpanda

Description

Job Responsibilities Attending inbound and outbound chats/calls solving vendor issues.Must have problem-solving skills and follow timeline when assigned for task.Managing live chat maintaining a typ

Reference

b5c999b1-8df4-405a-9b94-f5c60e178e2a

Expiry Date

01/01/0001

Author

John Doe

Author

John Doe

Apply

Partner Service Agent

Salary

Location

Dhaka, Bangladesh

Job Category

Customer Care

Job Type

Part-time

Location

Dhaka

Remote working

On-Site

Brand

foodpanda

Description

Attending inbound and outbound chats/calls, solving vendor issues.Must have problem-solving skills and follow timelines when assigned for tasks.Managing live chat, maintaining a typing speed of 30-50

Reference

aff0e0ac-c869-4ae4-8d6b-6e6df2eae163

Expiry Date

01/01/0001

Author

John Doe

Author

John Doe

Apply

Customer Service Agent

Salary

Location

Dhaka, Bangladesh

Job Category

Customer Care

Job Type

Part-time

Location

Dhaka

Remote working

On-Site

Brand

foodpanda

Description

Understanding tickets/cases and solving customer issuesManaging SLA and average handling time through quick understandingAble to follow order processing system and internal toolsMeet quality targets w

Reference

b5e9c79d-46ca-4e6b-a40c-ff1639af6d38

Expiry Date

01/01/0001

Author

John Doe

Author

John Doe

Apply

Shift Lead, Partner Service

This vacancy has expired

Job description

Find out more about Delivery Hero