__vacancyopjusttionswidget.opt-Job Type__ Part-time

__vacancyopjusttionswidget.opt-Job Category__ Customer Care

__vacancyopjusttionswidget.opt-Remote working__ On-Site

__vacancyopjusttionswidget.opt-Brand__ foodpanda

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Jobs Posts Why us

About the opportunity

Attending inbound and outbound chats/calls/cases solving customer issues.
Must have problem-solving skills and follow timeline when assigned for task.
Manage a team of customer service agents.
Prepare KPI reports, performance reports for management review.
Able to follow order processing system from the back end.
Willing to work 6 days and 6 hours per day in different shifts.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!

Find out more about Delivery Hero

"foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives."

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Find out more about Delivery Hero