Senior Regional Specialist, Business Process Excellence

KEY RESPONSIBILITIES

• Conduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insights
• Ownership of Key Metrics and focus on operational / process KPI improvement
• Confidently facilitating and leading calibration sessions with internal and external stakeholders
• Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures
• Be comfortable exploring product gaps which result in process inefficiencies. Drive insights from business to further strengthen processes.
• Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities
• Correlating with cross-functional stakeholders to suggest data driven improvements and drive changes
• Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approach

SKILL SET

• Bachelor’s or Master’s degree in Engineering/Management. MBA preferred.
• Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity
• Structured in thinking and values sanctity of timelines
• Has handled a team effectively in the past
• Experience of successfully handling complex projects involving multiple stakeholders
• Capable of identifying gaps and executing initiatives with minimum support
• Strong excel and data analysis skills, along with proven problem solving and analytical capabilities
• Knowledge of Process improvement frameworks (Lean Six Sigma etc.) and Project management (Agile, PMP etc.) is a plus
• Worked on Customer experience journey improvement in the past
• Ability to work flexible hours if necessary
• Expected to lead by example

JOB BENEFITS

• A dynamic and challenging working environment
• An extra steep learning curve and sense of ownership
• Responsibility from day one in a fast growing and global company
• A vibrant and international team with diverse multinational backgrounds
• Competitive package, incentives, allowances, food perks, insurance and more

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide