Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
We are looking for a passionate and data-driven Rider Engagement Manager to build strong relationships with our rider fleet, improve rider satisfaction, and drive performance. You will lead initiative
Reference
e4e26619-bdeb-4bdc-a9a9-0b0646eeb056
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Key Responsibilities:Act as second in command and oversee RTO operations in the absence of the Real Time Operations LeadCoordinate with local teams to execute strategic initiatives and ensure timely f
Reference
0fef0763-d9e5-4a96-bd76-6a3db06e68e6
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Key Responsibilities:Perform manual tasks and operations in the Control Center with accuracy and attention to detail.Monitor systems and processes, ensuring tasks are completed without errors.Follow s
Reference
3fbb070b-ce9d-454f-92bd-21d985bb369d
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
BPO Performance ManagementMonitor outsourced vendors' performance against SLAs and KPIs for both service and commercial metrics.Conduct comprehensive performance reviews and trend analyses to identify
Reference
c95fd399-930a-4b35-a8e2-83461158affe
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Key Responsibilities:Build process with the Work Force Management (WFM) team to ensure all yearly models and ongoing monthly adjustments to headcount and productive hours are integrated into the finan
Reference
dc22d651-0583-4b83-828f-f534ba0beff7
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Key Responsibilities:Draft, negotiate, and manage contracts with BPO partners, ensuring clarity on terms, including SLAs, penalties, bonuses, and compliance requirements. You are responsible for main
Reference
b0cbbb0d-822d-49fd-a653-9c288e41d7d1
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Job Summary:We seek a highly analytical and strategic Workforce Management (WFM) Manager to oversee capacity planning, staffing, scheduling, and SLA compliance for our vendor and in-house operations.
Reference
06dad3a9-c569-4402-961f-bd292c69d83f
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with
Reference
9c6478ac-ad9f-451e-97ce-e50b2f165005
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
DUTIES AND RESPONSIBILITIES: Performs call monitoring and provides trend data to the site management team.Uses a quality monitoring data management system to compile and track performance at team and
Reference
491d41fe-b6d1-4c31-8540-b586ff3d944b
Expiry Date
01/01/0001
Apply
Salary
Location
Kuala Lumpur, Malaysia
Job Category
Operations
Job Type
Full-time
Location
Kuala Lumpur
Remote working
On-Site
Brand
foodpanda
Description
Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with
Reference
e40eb081-d4d6-49cc-9e09-d37dc6ef4bcb
Expiry Date
01/01/0001
Apply