Job description
1. Retention, Rider Value Proposition & Loyalty
- Own rider churn reduction strategy, with strong focus on early-life retention.
- Define and continuously enhance the overall Rider Value Proposition.
- Design and manage a structured rider loyalty framework.
- Analyze retention data to identify high-risk segments and structural gaps.
- Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT).
- Develop and execute action plans to improve retention and loyalty outcomes.
2. Rider Engagement
- Develop and execute a comprehensive annual engagement roadmap aligned with business priorities.
- Lead structured recognition and motivation programs.
- Ensure engagement initiatives are measurable and linked to retention KPIs.
- Drive initiatives that strengthen rider attachment and sense of belonging.
3. Rider Communications & Feedback
- Own in-app rider communication strategy and governance.
- Ensure clear, consistent, and aligned messaging.
- Establish structured rider feedback mechanisms (surveys, focus groups).
- Translate insights into concrete improvement initiatives and corrective action plans.
4. Partnerships & Benefits
- Develop and manage third-party benefit partnerships.
- Launch value-added programs that enhance the Rider Value Proposition.
- Monitor adoption and measurable impact on retention metrics.
- 5-8 years experience in managing large distributed workforce
- Strong communications skills in English and preferably Hindi
- Relevant experience must be extensively UAE-based
- Previous experience working within delivery companies and working closely with riders is highly desirable
- Experience reducing attrition or building engagement programs
- Experience managing cross-functional stakeholders and the ability to communicate with senior leadership regularly
- Experience launching incentive or loyalty initiatives, and loyalty program design
- Experience building B2B partnerships on a large scale (banks, telecom, gyms, retail, etc)
- Field-oriented personality
- Strong analytical skills (Excel / dashboards)
- Background in logistics, ride-hailing, or FMCG field ops
- Commercial mindset (strong negotiation skills)
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Base Salary:
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
Read moreLatest jobs
Salary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryWe’re looking for an Demand Planner to join the team and focus on growing our own Grocery Store “Talabat Mart”, which is the region’s first cloud store concept offering 30-minute delivery
Reference
671a2682-710a-4519-922c-78565d2d848b
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryThe Senior Specialist, Supply Chain Automation will lead the regional transformation agenda across MENA markets. This role drives operational excellence by converting manual workflows int
Reference
e346ec56-d6f7-4edb-9893-1ebbbdaccc4f
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
We’re looking for a Distribution Centre Support to join the team and focus on growing our own DC “tMart” to manage the full operations DC Process by implementing our commercial; demand requirementsPic
Reference
51ada963-c715-48d1-ac89-f6af1068ce7a
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role Summary: We’re looking for a Transportation Superviosr to join the team and support the transportation operations across multiple warehouses and stores by ensuring efficient delivery execution,
Reference
ceb35f30-1127-45fc-b048-6e7cea0c3486
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
We’re looking for a Director Supply Chain to join the team and focus on growing our own Grocery Store “tMart”. THis role is critical leadership role at the core of tMart UAE's business performance. Th
Reference
80c55d3a-f9c8-4124-ab0a-72b1f4cbb9e5
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initia
Reference
748fa477-af6f-4b7f-9475-71ca4d5bea5b
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryAs Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3
Reference
7e38aab2-1a03-4798-aece-a4ee4cd1de1d
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
We are looking for a highly driven and motivated Picker to join our fun, professional, and dedicated tmart Department based here in UAE. Our tmart unit strives to change UAE consumers’ grocery shop
Reference
a8595d65-fece-4971-9c9f-41960999a483
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
As a hands-on leader, you will oversee daily warehouse operations, meat processing, and inventory management. You will drive operational excellence, enforce strict food safety standards, and ensure ti
Reference
16481b2b-f319-4927-b8ad-fffee9df6bf5
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Logistics
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Audit fleet partner performance & live operationsAssist in implementing region-wide action plans and suggest ideas based on industry research and rider feedbackSupport with external meetings, tasks, a
Reference
4ef67fbb-f2cb-439f-97a5-21e084324f42
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in