Sr. Specialist Fleet Integrity

ROLE SUMMARY

The Logistics Integrity team protects talabat's rider marketplace by detecting, preventing and reducing rider fraud and misconduct at scale across our eight markets in the Middle East. As a Sr. Specialist in the Integrity team, you will own end-to-end a portfolio of high-impact rider misconduct behaviors, plus the cross-cutting programs that keep the team's detection and enforcement engine running as one system. You will translate integrity risk into detection rules, enforcement actions and measurable reductions, working in close partnership with Product, Operations, Customer Experience and country leadership. Your work is a direct enabler of one of talabat's most important operational priorities: making our rider network faster, fairer and more reliable for the millions of customers we serve across the region.

WHAT’S ON YOUR PLATE?

• Own a portfolio of high-impact rider misconduct behaviors end-to-end: define how each is measured, baseline its prevalence across countries and rider cohorts, run root-cause analysis, and identify and prioritize the levers that will reduce it.

• Design and tune the detection rules and enforcement thresholds behind talabat's integrity systems, and manage the country-by-country rollout of each change across the region.

• Run the enforcement operating loop: periodic enforcement waves, tracking of the worst offenders, false-positive review, per-country performance tracking, and regular re-tuning based on what the data shows.

• Document how detection and enforcement flow end-to-end for every actively-managed behavior, identify gaps, broken handoffs and redundancies, propose fixes.

• Own the tooling and operational hygiene layer of the team: workflow automation, tracker maintenance, and the critical infrastructure that keeps the detection & enforcement systems running.

• Expand the team's active integrity coverage over time by surfacing and prioritizing new misconduct patterns from the broader risk behaviors, and building the business case to bring them into active management.

• Contribute owned-behavior performance into talabat's regional integrity KPIs and the team's executive reporting cadence.

• Maintain audit-ready documentation for owned behaviors (detection logic, thresholds, enforcement rules, decision trails, false-positive handling) to support internal governance and public-company compliance requirements.

• Partner cross-functionally with Product, Operations, Customer Experience and country leadership on lever execution and country rollouts; participate in the team's weekly cadence and quarterly reviews.

WHAT DID WE ORDER?

• 4 to 6 years in Trust and Safety, Fraud and Risk, Marketplace Operations, or Logistics Operations Analytics; tech-enabled or multi-market environments preferred.

• Bachelor's degree in engineering, business, economics or equivalent practical experience.

• Track record in at least one of: behavioral fraud detection, rule-based design, gig-economy fleet operations, or large-scale anti-abuse programs.

• Comfort owning a problem end-to-end: measurement, root-cause analysis, solution design, execution, and re-measurement of impact.

• Strong SQL fluency (BigQuery a plus); comfortable building dashboards and writing lightweight Python for automation.

• Analytical depth: ability to move from anomaly, to root cause, to lever, to business case, to measured impact.

• Process-mapping mindset: comfortable dissecting operational workflows and naming where they break.

• Strong stakeholder management across Product, Operations and country teams; comfortable operating across multiple markets with different operational baselines and rule sets.

• Comfort with threshold tuning and the trade-off between catching abuse and unfairly flagging genuine users.

• Ability to influence, empower and align people across a broad variety of job functions.

• Extremely organized and process-driven, able to manage internal workload and expectations across a large set of stakeholders.

• Strong commitment to enforcing standards, ethics and compliance.

• Hands-on, enjoys fact-finding and going beyond theoretical frameworks.

• Strong fluency with Gen AI tools like Claude and Claude Code.

• Excellent written and verbal communication skills in English.

• Team player who thrives on comradery.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.