__vacancyopjusttionswidget.opt-Job Type__ Full-time

__vacancyopjusttionswidget.opt-Job Category__ Sales & Business Development

__vacancyopjusttionswidget.opt-Remote working__ On-Site

__vacancyopjusttionswidget.opt-Brand__ foodpanda

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Jobs Posts Why us

About the opportunity

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

Design ,maintain and own SOPs across Longtail post graduation vendors
Build and manage vendor handover and quality gates (Incubation → Growth)
Design AI and tool-based workflows for vendor management and zombie recovery
Translate commercial and analytics strategy into executable workflows
Eliminate manual work and reduce cost-to-serve
Ensure process consistency across 16 markets and hubs
Build governance framework (controls, escalation matrices, audit loops)

Success metrics

Reduction in manual work and handling time
Process adoption and compliance
Improvement in vendor experience and activation speed
Cost-to-serve improvements
% automation of key workflows

What you need to be successful

5–8+ years in operations excellence, process design or automation
Experience working with CRM, ticketing systems and AI workflows
Strong execution and problem-solving mindset
Experience building automation using CRM workflows,, AI copilots, or internal scripting
Comfort working with data teams to build automation triggers

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Find out more about Delivery Hero

"foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives."

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Job description

Find out more about Delivery Hero