About the opportunity
Know more about the team
We are looking for a highly-driven and motivated Account Manager to join our fun, professional and dedicated Shops Department based here in Hong Kong. Our Shops Department oversees the end-to-end grocery and retail partners’ operations and businesses, from partners identification & signing to onboarding & account management. The Shops Strategic Partnerships Department focuses on creating premium experiences for foodpanda's top tier grocery and retail partners. We own the growth and development of these partnerships, striving to achieve and expand our win-win relationship to maximize profitability and client satisfaction. If you are a big fan of online shopping, join us now to make a direct impact and contribute to large-scale success!
- Represent foodpanda as an ambassador, develop a trusted advisor relationship with new & existing key retail/FMCG brands, act as the lead point of contact for your portfolio of partner vendors
- Work with our strategic accounts to develop their online strategy and operations to maximize their earnings from foodpanda
- Understand the issues and pain points facing our strategic accounts and researching and executing scalable solutions
- Communicate clearly the progress of monthly/quarterly initiatives
- Forecast and track key account metrics
- Ensure timely and successful delivery of our solutions according to partner vendors’ needs and objectives
- Coordinate all organizational project matters and manage all daily project management issues
- To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs
What you need to be successful
What do you need to be?
- At least 4 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
- Ability to analyse and draw inference from data
- Experience in delivering client-focused solutions based on partner vendors’ needs
- Detail-oriented with proven ability to manage multiple projects at a time
- Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
- Knowledge in Chinese Word Processing is mandatory
Who we are
"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
What's in it for you
What We Offer
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
