Job description
Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily
operations and consistent execution of picking activities.
Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation
rate, substitutions, quality, and SLA compliance, while implementing action plans to improve
performance.
Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to
ensure adequate staffing based on business demand.
Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to
resolve operational issues, improve customer experience, and maintain service excellence.
Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors
to ensure compliance with company standards, policies, and operational procedures.
Analyze operational reports and performance trends, identify root causes of performance gaps,
and implement continuous improvement initiatives to enhance efficiency and customer
satisfaction.
Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
3–5 years of experience in Operations, Retail, E-commerce, Grocery,
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Advanced proficiency in Microsoft Excel
Bility to work in a fast-paced environment and manage multiple priorities.
Base Salary:
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On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
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