Account Manager

Who are we?
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started.

Role Summary:
Responsible for developing the business through partner restaurant and maintain long term relationship. Handle menu photos, promotions, advertisement sales, renegotiations and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

● What’s On Your Plate?
• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationship with clients/ restaurants.
• Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company.
• Make sure that the menus of the clients are up to date.
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat Stickers at restaurants, banners and newsletter.
• Generating food coupons, promotions and vouchers from existing restaurants.
• Encourage restaurant to subscribe for the online payment gateway.
• Coordinate with the restaurant, if restaurant is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.
• Develop continuous marketing campaigns, activities and offers to Talabat vendors in order to achieve sales growth.
• Develop, update & Report market and cuisine analysis and extract potential growth opportunities.
• Assure continuous updates to vendors’ data including menus, branches and prices updates.
• Support the collection team through continuous communication with vendors to assure money collection from Talabat vendors.
• Maintain accurate records of all sales and prospecting activities including:
• Closed/Deals & Follow up activities.
• Increased sales report after placing promotions, vouchers, and coupons.
• Restaurant analysis sheet.
• Account management report.

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide