Job description
What’s On Your Plate?
Location: Delta, Egypt
Align with riders to solve problems in real-time & monitor them on a daily basis.
Tracking rider performance with coordinators and taking ownership of rider performance.
Weekly zone meeting with riders.
Assisting dispatchers with rider issues via communication channels.
Ensures compliance of rider equipment/branding usage.
Directs, optimizes, and coordinates full order cycle.
Support riders in any problem they face by providing 100% live operation support.
Ownership of SOPs’ violation within the fleet
Ensuring 100% fleet hygiene quality.
Provide support to third-party logistics by ensuring “working hours” exercises are being
completed to meet daily/weekly forecasted supply targets.
What Did We Order?
Prior experience in the logistics field (1 year minimum).
Knowledge of “last mile logistics” & “in-house operations”.
Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
Arabic speaker, English is a plus
Holder of valid Qatari driving license (light vehicle) or willing to get one.
Ability to work under pressure, multitask & work on rotational shifts.
A people-person who can interact with a big team of riders.
Possess good time management & resource planning skills.
Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
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