Team Lead - Rider Quality Support

This role is responsible for overseeing the operational effectiveness of the tPatroller team within an allocated sector. This position entails leading a team dedicated to ensuring rider compliance, managing performance, and upholding the highest standards of professional conduct.

What’s on Your Plate?

• Ensuring adherence to performance standards and operational protocols. Develop and manage patrollers' rosters based on city requirements and special events.

• Analyze performance data to manage and enhance patroller performance. Create and maintain comprehensive reports to identify areas of concern and showcase findings to the City Manager.

• Ensure patroller compliance with uniforms, data handling, tasks, and environmental health and safety regulations. Conduct spot checks and create SOPs for various patroller procedures.

• Design and deliver training programs to upskill patrollers, ensuring they meet and exceed job requirements.

• Serve as the primary contact between patrollers and various internal teams

• Oversee the documentation of legal fines, vehicle compliance, and the tracking of all legal document expirations. Prepare patroller invoices and purchase orders for financial processing.

What Did We Order?

• Qualifications: Diploma or Bachelor's degree with experience in logistics, operations, or a related field. Proficiency in data analysis and Microsoft Office Suite (Excel, Word)

• Skills: Strong leadership and conflict management skills, excellent time management, and the ability to work in a fast-paced environment. Must possess a solution-oriented mindset and the ability to manage complex logistical operations.

• Experience: At least 2-3 years of experience in a leadership role managing a logistical or driver team. Previous experience in compliance, training, and performance management is preferred.

• Language: English (Must)

•                          Hindi / Urdu (Preferred)

•                          Arabic (Optional)

• Additional Requirements: Flexibility in work hours and availability for travel. A driving license is preferred."

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide