Job description
This role is responsible for the performance of riders, managing the overall operational performance of the assigned outsourced companies, and supervising team leads to achieve the targets.
What's On Your Plate?
- Work closely with the assigned 3PL(s) as an Account.
- Communicate daily with the assigned 3PLs for riders’ performance.
- Work closely with the 3PL supervisors to improve the performance of the riders.
- Highlight the poor-performing riders to the assigned 3PL supervisor.
- Ensure that proper training is given periodically to the assigned 3PLs’ riders.
- Work closely with the 3PL supervisor to participate in the training process.
- Distribute the tasks to Team Leads & fleet coordinators and follow up on progress.
- Report any difficulties the 3PLs are facing that prevent them from performing well.
- Support the City Manager in improving the city/zone performance by communicating with the riders, supervisors, or owners of the assigned 3PLs.
- Review the quality surveys and communicate with the 3PLs for rider compliance.
- Keep a training record and work closely with the training team in providing refresher training with up-to-date training material.
- Any other tasks as requested by the line manager.
What Did We Order?
- Diploma or Bachelor's degree in logistics or any other related field.
- 2-4 Years of full-time experience in managing/supervising a team (preferably with couriers/driver supervision)
- KPI’s and result-focused
- Ability to work under pressure
- Fluent in Arabic and English
- Excellent Communication skills (Written and Verbal)
- Training experience is a plus
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
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Salary
Location
Salmiya, Kuwait
Job Category
Logistic
Job Type
Full-time
Location
Salmiya
Remote working
On-Site
Brand
talabat
Description
This is an administrative and operational role that primarily focuses on the coordination of all rider-related issues.What's On Your Plate?Monitor and improve the Rider Performance and ComplianceCoord
Reference
30460ff7-951e-4bc7-9b2e-1b7e9a2936c3
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Salmiya, Kuwait
Job Category
Logistic
Job Type
Full-time
Location
Salmiya
Remote working
On-Site
Brand
talabat
Description
A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators. What’s On Your Plate?Monitor and imp
Reference
a17ea4ca-abe8-4475-be46-519381cbfaac
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Salmiya, Kuwait
Job Category
Logistic
Job Type
Full-time
Location
Salmiya
Remote working
On-Site
Brand
talabat
Description
A Rider Team Lead will assist the Rider Supervisor in the riders' performance, managing the assigned outsourced companies, and supervising the Rider Coordinators.What’s On Your Plate?Monitor and impro
Reference
f3c2188f-ba96-4a3f-ae31-39b2114ac4cd
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in