About the opportunity
Talabat is looking to hire a Sr. Specialist Rider Projects for its Rider Management vertical to manage and run multiple end-to-end projects for the function. The selected candidate will report to the Director, Rider Management for the region, he/she is expected to define, measure, analyse, improve and control processes in 8 countries across the MENA region. This operations wizard will work in conjunction with multiple stakeholders across countries and provide guidance + direction on the best way forward. The role requires thorough collaboration amongst regional and country departments of logistics, finance, legal, and HR ; furthermore, driving our parent company Delivery Hero’s operational agenda also falls under the role’s mandate.
What’s on Your Plate?
Driving best practice at scale: Creating and rolling out SOPs, and training materials, working hand in hand with our operations lead in each country.
Work closely with global operations stakeholders to identify and implement cross-regional solutions.
Evaluate multiple country performance metrics - provide clear and executable recommendations to remove bottlenecks.
Managing end-to-end operations of the last-mile operations (Rider Lifecycle, Experience, Safety & Wellbeing. Firefighting, streamlining processes for all stakeholders involved i.e. logistics, finance, legal, and C level.
Ability to manage multiple projects with different stakeholders and strict timelines
Implement new processes quickly keeping the rider’s interest at heart
Use lean six-sigma concepts to minimize waste, maximize output, and minimize variability to be the business leader with regard to speed and reliability.
Conduct complex analysis on time and geographic level.
New innovative ideas to make Riders' everyday life better.
What you need to be successful
You have at least 3 years of experience in a fast paced operations heavy e-commerce or platform establishment.
You will need to be systematic, detail-oriented, structured and know how to prioritize - you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are able to process de-normalized information and create business sense for senior and technical leadership.
You have analytical skills and are not afraid to step into daily operations to diagnose pain points/improvement opportunities. SQL & Data modeling skill is a plus
Excellent communication and presentation skills.
You have strong organizational skills.
You can work independently and know how to prioritize and problem solve.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
