Sr. Specialist Rider Operations

Rider Legal Compliance:

• Own rider legal compliance understanding, updates, and adherence.
• Collaborate with the local and regional legal teams to understand, and monitor the differing legal landscapes relating to delivery riders on a regional level.
• Collect 360 feedback from local and regional legal and operations teams.
• Challenge the status-quo, and obtain insightful feedback that ensures clarity and alignment across all stakeholders.
• Analyze and quantify current compliance status across the markets.
• Understand product limitations, market intricacies, and cost complications (if any).
• Lead micro and macro projects that enhance compliance, working closely with relevant teams to implement necessary changes with SOP adherence and documentations.

Be our Rider Onboarding Platform Champion:

• Act as the central point of expertise for our regional rider onboarding platform, overseeing its features, identifying and addressing bugs, and ensuring its seamless operation.
• Champion documenting our SOPs that monitor and improve our rider onboarding processes while considering local market intricacies.
• Own, monitor, and improve the conversion of our Lead-to-Street KPI.

Stakeholder Communication:

• Communicate regularly and proactively with stakeholders to provide updates on compliance status.
• Share plans and strategies for maintaining compliance levels.

Cross-Functional Collaboration:

•  Collaborate closely with multi-functions (not-limited-to):  Legal, Public Affairs, Data Science, Tech Product, BPO, Local, and Regional Logistics teams.
• Facilitate communication and alignment among these teams to expedite compliance-related initiatives and deliver results efficiently.

• Bachelor's degree in Business Administration or equivalent
• Between 2-5 years of professional experience in the rider delivery operations realm.
• Comprehensive knowledge of delivery rider legal compliance principles and regulations.
• Outstanding attention to detail paired with strong analytical capabilities on Microsoft Excel or Google Sheets.
• Exceptional communication and interpersonal skills.
• Previous experience in compliance,  data analysis, and project management..
• Proficiency in SQL or a strong willingness to learn is highly desirable. 

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.