Job description
Role Summary:
We’re looking for a Senior Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
What’s On Your Plate?
- Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
- Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
- Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
- Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
- Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.
- Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
- Managing Productivity, work standards, and development of store staff.
- Monitoring and managing the store costs VS budget for the section.
- Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
- Monitoring financial and operational performance of each store and initiating required actions for improvement.
- Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
- Developing action plans with the department manager to address weak areas in need of improvement.
- Instituting training and developmental programs for staff and monitoring effective implementation.
- Monitoring product range availability according to selected store product range.
- Develop preventive and regular maintenance plans.
What Did We Order?
- You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
- You have built teams and led cross-functional projects at scale.
- You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
- You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
- You are someone energized by the unknown and look forward to learning each day on the job.
- You have excellent analytical and communication skills, and always like to be hands-on with several tools.
- Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
- Language skills: Fluent English and Arabic would be highly advantageous.
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
Read moreLatest jobs
Salary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
* Managing one third of tMart EG operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control).* Inventory managem
Reference
3aa902fd-8fda-46f0-be67-45ddcc4abd6a
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Analyze data or insights to determine industry and consumer trendsDevise long-term development strategies for product categoriesDevelop exit strategies for unsuccessful productsFoster trust relationsh
Reference
0c5139d6-978f-4a30-a2c2-b4d29bafa495
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
- Collecting retail audits from competition - Visit to tMart stores to monitor freshness and quality - Visit the central market and decide on item selection - Working on reports - Working on admin
Reference
a9fa8c37-ee69-4b9a-9238-e404a7c41232
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Control, examine and reconcile the stock of the company and make sure of accuracy, completeness, conformance of Inventory report.Generate end of month COGS and generate the monthly inventories results
Reference
edb3ac4b-b08f-4a25-b732-eda8c0de4b4d
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Role Summary Responsible for leading end-to-end, cross-functional, market-wide analytics projects, while coaching junior colleagues. A serial problem-solver and a great storyteller.What’s on Your Pl
Reference
d64bfffd-4d9b-49f8-bf6b-238f13a2e117
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Tmart is looking for An Admin to Join our Q-commerce teamKey Responsibilities:Manage supplier information and documentation, including onboarding new accountsMaintain and update master files for each
Reference
859a22d3-e947-4b04-a284-55db5cbbefea
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Operations
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Role Scope • Liaise with managers to determine training needs and schedule training sessions. • Design and execute the riders' onboarding training programs/materials. • Conduct workshops, and train
Reference
dd397d76-6f25-40c9-86c6-cd8fa3590614
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in