Sr. Manager Sales Operations & Strategy

Role Summary

We’re hiring for one of the most mission-critical leadership roles in our commercial engine—Senior Manager, Sales Operations & Strategy. This is not a background role; this is the structural backbone and control tower of the UAE food sales org, directly influencing P&L delivery, sales team productivity, strategic execution, and performance culture. You’ll act as the trusted operator to the Director of Sales, work directly with regional leadership, and serve as the key enabler for our commercial success.

This role demands sharp strategic thinking, high ownership, and hands-on execution across multiple high-impact domains—from sales OKRs to P&L management, strategic project leadership to team capability building.

What’s On Your Plate?

What You’ll Own

1. Commercial Performance Governance

• Own the sales OKR and KPI lifecycle—from quarterly target setting and MPR/WPR alignment to bonus payout execution and variance analysis.

• Lead and evolve weekly and monthly performance reviews with Sales, Partner Ops, Marketing, and Regional, driving accountability and commercial alignment.

• Unearth insights proactively with the primary objective of enabling systematic and scalable unlocks across process, revenue, and resourcing

2. Sales Strategy & Execution Engine

• Design and deploy national go-to-market interventions across the funnel (for eg. Cold Start, Price Parity, MQI, Inventory Health, and Ad Revenue).

• Collaborate with city sales leaders to orchestrate pipeline hygiene, improve sales funnel conversion, and reduce leakage across IC levels.

3. NCR P&L Ownership

• Fully accountable for NCR revenue performance, tracking margin-impacting levers, identifying white-space, and proactively escalating risks.

• Work closely with finance and analytics to ensure accurate forecasting, margin visibility, and scenario planning.

4. Operational Excellence

• Identify and resolve bottlenecks across BAU sales ops workflows (e.g. Salesforce cleanups, account hierarchies, onboarding SLAs).

• Simplify, automate, and elevate—from process fixes to systemic tools adoption (e.g. AMC, tPro workflows, downranking).

5. Strategic Projects & Product Co-Ownership

• Drive the development and execution of UAE-led innovations like AMC, tStar, Cold Start Automations, and partner app enhancements.

• Serve as the local business voice in regional product builds, from ideation to roll-out, ensuring alignment with UAE needs.

6. Data Fluency & Decision Infrastructure

• Build and lead with data: Leverage Salesforce, Tableau, and Excel to create dashboards, identify gaps, and tell stories with numbers.

• Champion a quantification-first mindset across the commercial org (80%+ data-led decisions).

• 7. Stakeholder & Influence Leadership

• Be the bridge between UAE Sales and Regional / DH stakeholders—collaborating across Product, Finance, Strategy, and Ops.

• Influence upwards and across with structured thinking, high EQ, and business clarity.

8. Team Leadership & Capability Building

• Lead a high-performing team, with a strong emphasis on coaching, skill-building, and ownership development.

• Empower city teams with structured tools, training, and clarity to execute smarter, faster, better.

You Bring

• 8–12 years in sales strategy, commercial operations, or general management—preferably in high-growth tech, consulting, or marketplaces.

• Proven experience owning and driving P&L outcomes, performance systems, and large-scale cross-functional initiatives.

• Exceptional planning, analytical, and problem-solving skills—you see around corners and act ahead of the curve.

• Comfortable navigating ambiguity and shifting priorities while maintaining high standards and crisp execution.

• Strong working knowledge of Salesforce, Tableau, Excel, and storytelling through data.

• A builder’s mindset—you don’t just manage systems, you evolve them.
   

What Sets You Apart

• You operate at the intersection of strategy and hustle: intellectually sharp, yet execution-focused.

• You create order out of chaos—your work doesn’t just deliver results; it builds future-proof structures.

• You’re a trusted operator and strategic thought partner—comfortable challenging ideas, aligning stakeholders, and influencing decisions.

• You grow people—by raising the bar, coaching for performance, and giving your team room to lead.

• This is not a support function. This is a seat at the table.

• If you thrive in high-ownership environments and want to shape the future of one of the largest commercial machines in the region, this is your role.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.