Sr. Manager Logistics Performance & Special Projects

What’s On Your Plate?

Forecasting & Performance Management

• Oversee demand forecasting and supply planning at country, city, and vertical level.
• Anticipate performance gaps and proactively close them.
• Ensure transparency through robust reporting and executive-level reviews.

Rider Supply & Staffing Optimization

• Align rider staffing with demand to maximize efficiency and service reliability.
• Build frameworks for onboarding, retention, and offboarding that balance cost with flexibility.

P&L & Cost Optimization

• Own and monitor the operations P&L, with a focus on cost-per-order and efficiency metrics.
• Drive initiatives that balance cost, customer experience, and business growth.
• Provide leadership with data-backed trade-offs between profitability and performance.

Vendor Ecosystem Performance

• Own vendor performance management, ensuring restaurants and stores deliver at the highest standards.
• Identify and close gaps in vendor coverage to maximize customer choice and efficiency.
• Optimize vendor KPIs (on-time delivery, service consistency, order readiness) to reduce delays and improve experience.

Strategic Projects & Market “Big Bets”

• Lead high-impact projects that shape the future of UAE logistics (mobility pilots, batching models, segmentation, optimization).
• Test and scale innovations that can serve as benchmarks across the region.
• Partner with leadership on initiatives balancing short-term results with long-term bets.

Data-Driven Insights & Reporting

• Tailor & design dashboards, reporting tools, and analyses that enable faster, smarter decisions.
• Translate complex data into clear recommendations for business and operations teams.
• Keep country OKRs and KPIs on track with proactive interventions.

Process & Policy Development

• Build and maintain SOPs across operational functions.
• Share best practices across markets, positioning the UAE as the regional benchmark.
• Institutionalize learnings from projects into scalable, repeatable processes.

Cross-Functional Leadership

• Partner with commercial and product teams to balance vendor growth with logistics efficiency.
• Act as the performance partner for senior leadership and verticals.
• Represent the UAE in regional forums and cross-market discussions.

What Did We Order?

• Senior Manager Level: Leadership-of-leaders, owning outcomes across multiple units and solving cross-functional problems.
• Experience: 8+ years in logistics/marketplace/last-mile ops, with 3+ years managing managers.
• Track Record: Proven impact on OKRs and KPIs
• Commercial Fluency: Strong P&L, budgeting, and workforce economics expertise; clear trade-off narration.
• Cross-Functional Leadership: Alignment with Finance, Tech/Product, Marketing, local platform performance and QC, and regional logistics.
• Data & tools: Advanced analytics, dashboards, automation; comfort with ops-systems and performance monitoring.
• Communication: Executive presence; crisp, structured communication (“What – So What – Now What”).
• Market Familiarity: UAE/GCC experience or similar multi-city context; thrives in ambiguity and scale.
• Education: Bachelor’s in Data Science, Business, Supply Chain, Engineering, or related; advanced degree a plus.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.