Sr. Coordinator Workforce

Role Summary

The Workforce Planner prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce  Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

What’s On Your Plate?

• Creates reports on historical data and forecasting results 

• Analyzes data and recommends solutions for implementation. 

• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 

• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 

• Maintains holiday pattern forecasts to ensure effective coverage for holidays. 

• Performs other related duties as assigned.

• English level B1. 

• Proficiency in MS Applications. 

• WF experience is a must

• Forecasting Knowledge. 

• Knowledge of service level Calculations. 

• Problem-solving. 

• Analytical thinking. 

• Good Business Writing Skills. 

• RTM Experience is preferred.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.