Specialist, Rider Wellbeing

As a Specialist, Rider Wellbeing, you design, govern, and scale a holistic wellbeing system so riders are mentally, physically, and financially fit to perform—safely and sustainably. You’ll turn data and field insight into practical standards, training, campaigns, and fixes that stick across all emirates. The role is field-first, cross-functional, and outcomes-driven, reporting to the Sr. Specialist, Rider Wellbeing while partnering tightly with Safety, Onboarding, and Quality & Engagement.

What’s On Your Plate?

• Set and update the Rider Wellbeing Framework across safety, physical health, mental health, and earnings support.
• Convert standards into SOPs, checklists, toolkits, and playbooks, then audit for adoption and close gaps.
• Lead in the analysis of data related to rider safety, implementing country-wide action plans based on industry research, rider feedback, and accident/incident investigations.
• Own the Wellbeing Dashboard, weekly insight packs, and the lessons-learned library that updates SOPs.
• Align 3PLs on compliance evidence and incentives, and escalate structural risks early.
• Keeping up to date with local safety regulations & practices.

What Did We Order?

• 2 years in HSE/Wellbeing within logistics, mobility, or field operations, with a clear delivery track record.
• Strong root-cause, programme design, and change-management skills; confident coaching on the floor.
• Data fluency in Sheets/Excel and BI tools; familiarity with incident systems or telematics is a plus.
• Certifications valued: NEBOSH/IOSH, First Aid, MHFA, defensive-riding/driver training.
• Excellent English; Arabic/Urdu/Hindi a plus
• Field-first mindset, prevention-obsessed, calm under pressure, and relentless on follow-through.
• Ability to engage, collaborate and negotiate with both internal and external stakeholders
• Self-motivated and curious, with a passion for researching industry practices and going beyond the call of duty to impact rider wellbeing and happiness positively.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.