About the opportunity
Role Scope
Review the t-patrollers checks daily to analyze their performance in terms of target attainment, adherence, accuracy, etc.
Deliver one to one to the t-patrollers when needed and update their KPIs by end of each month.
Analyze the rider quality performance captured through the t-patrollers spot checks, customer’s rating, and restaurants rating.
Apply the compliance actions on the riders according to the pre-approved / communicated matrix.
Update the repeated offenders list on a daily / weekly basis and align with the training team to conduct refreshment sessions.
Keep track of actions taken against the riders and align with the logistics operations stakeholders when needed.
Create weekly and monthly reports and analysis for the rider’s violations, areas with the highest impact, etc.
Keep track of the rider equipment stock at the warehouses, forecast the rider equipment needs for the upcoming period.
Work collaboratively with the procurement team & 3PL acquisitions team to ensure that our stock of the rider equipment is always enough.
Help on Approving / Rejecting the 3PLs request to the rider equipment according to their capacity and our available stock.
Assist t-patrollers supervisors with their on ground tasks by giving them insights about the status of the rider, rider’s picture, and applying on spot actions in case needed
Collaborate with supervisors, managers, and other relevant teams to implement process improvements based on quality analysis findings.
Participate in the design and implementation of quality improvement initiatives, including calibration sessions and ongoing training programs.
Act as a bridge between riders and management to facilitate the implementation of actionable feedback.
Skills & Qualifications needed :
A Bachelor's degree in any field is a must.
SQL, big data, and data analysis experience is a must
Dealing with G-forms is a must.
Experience as a quality specialist is a plus.
Experience in managing a team / on ground team is a plus.
Six Sigma Yellow Belt is a plus.
Logistics and warehouse experience are a plus.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
