Specialist Rider Experience

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Technical Skills 

• 2- 3 years of relevant professional experience, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.

• Best practices knowledge in project management, rider engagement strategies, and partnership development 

• Proficiency in Google sheets and Google Slides

• Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker

• BI experience is a plus

Demonstrated Traits 

• Ability to interpret data and metrics to drive informed decision-making and optimize project outcomes.

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

• Ability to grasp complex concepts and apply them to your work / to the business

• Strong problem-solving abilities; and process-driven

• Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well

• Strong written and verbal English & Roman Urdu communication skills across a wide range of stakeholders

• A self-starter attitude that’s comfortable with constant change

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

We believe in Experience First (for our external stakeholders and internal talabaty alike!), Make It Happen, and Together We Grow. We value diversity, initiative-taking, and creating memorable experiences – and we’re poised for stellar growth!