Specialist, Product Support - (Logistics, Customer)

We are on the lookout  for Specialist Product Support - Logistics to join the Global Logistics Team on our journey to always deliver amazing experiences.

The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.

in our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Lead investigations and advanced troubleshooting of complex bug reports, and high impact features across all domains in Customer Product Line  ie. Choice, Seamless and Pricing

• Work cross-functionally with Engineers and Product Managers, to advocate key areas for improvements for high-impact issues.

• Inform and deliver new strategies and tactics to improve users' experience with Product Support.

• Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.

• Leverage data analytics and insights to provide actionable feedback to Product and Engineering teams

• Design, implement, and continuously refine internal processes for the Product Support team, acting as a subject matter expert and guiding team members in best practices and efficient workflows.

• Familiar with agile software development and related tools; and ideally previous education in software engineering.

• Strong team player, with an ability to connect people and teams to our company vision.

• Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner. Strong problem-solving skills with the ability to perform basic debugging

• A proactive mentality, a curious mindset, and a desire to make an impact.

• Ability to think like a Product user and be invested in our users' needs.

• Familiarity with API testing tools like Postman.

Nice to have:  

• Bachelor's degree or background in QA, development, product support, or product management

• Previous education in software engineering 

• Ability to work with databases and monitoring tools to create meaningful insights

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.