Specialist, Product Support (all genders)

Be our next Hero! - Join the world’s leading local delivery platform.

We are looking for a (Associate) Product Support - Logistics (all genders) to join the Global Logistics Team on our journey to always deliver amazing experiences.

The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

Your mission:

• Investigate and triage bug reports, queries, and feature requests.
• Work cross-functionally with Engineers and Product Managers, to advocate key areas for improvements for high-impact issues.
• Inform and deliver new strategies and tactics to improve users' experience with Product Support.
• Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
• Provide data-driven insights and feedback to enhance internal customer experiences.
• Help shape internal processes for the team through observation, suggestion and implementation.
   

• Familiar with agile software development and related tools; and ideally previous education in software engineering.
• Strong team player, with an ability to connect people and teams to our company vision.
• Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner 
• A proactive mentality, a curious mindset, and a desire to make an impact.
• Ability to think like a Product user and be invested in our users' needs.
• Excellent English skills, in both written and verbal communication
• Strong problem-solving skills with the ability to perform basic debugging
• Familiarity with API testing tools like Postman.

Nice to have:  

• Bachelor's degree or background in QA, development, product support, or product management
• Previous education in software engineering 
• Ability to work with databases and monitoring tools to create meaningful insights
   

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts
   

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.