Specialist, Product Operations - Pandora (all genders)

We are on the lookout for a Specialist, Product Operations - Pandora (all genders) to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us.

Short description of the team & position:

The EU & APAC Consumer Platform team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing experience to our customers. We provide the consumer platform for brands like foodpanda, foodora and Yemeksepeti in 20 markets around the world. The Product Support & Implementations team within Product Operations is currently supporting our local business teams around the world with questions or requests around our consumer product solutions and to coordinate a smooth roll-out of new product features as well as documentation of new and existing features. 

You will:

• Use expert knowledge to provide first line support for the local entities to troubleshoot, report and manage bugs/issues and quality assurance for their part of the business.

• Drive the operational roll-out and implementation of new product features across the globe working with central, regional and local stakeholders. 

• Own the stakeholder-facing documentation and training for newly developed features or products.

• Own end-to-end the definition and execution of new strategies and frameworks to improve simplicity and scalability in the Product Support team. 

• Raise the bar with regards to quality, making sure that best practices are distributed (including lessons learned) across the team.

• Drive own OKRs and contribute actively to wider Product Support OKRs. 

• 2+ years of experience in product operations, product management, business analysis or similar.

• Excellent verbal and written communication as well as stakeholder management skills covering various backgrounds and seniority levels.

• Strong sense of ownership, accountability and solutions oriented mindset.

• Systematic, structured and detail-oriented mindset, with an ability to work independently in a fast-paced environment.

• Ability to analyse and visually present huge data sets ideally including SQL/BigQuery knowledge or a strong desire to learn.

• Good understanding of software development processes, API’s and related tools (e.g. Jira, Confluence, Miro, Datadog, Grafana, Charles Proxy, Postman.)

Nice to have:

• Strong interest in backend services of  consumer-facing applications with the passion and skills for breaking down complex problems.

• Great influencing skills with an ability to convey complex information in simple and clear language

• Experience in project management and/ or familiar with project management processes.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.