About the opportunity
As a 3PL Account Manager, you'll be the direct link between talabat and our 3PL partners. You'll build strong relationships, ensure compliance, strong performance, and gather valuable insights to support our operations. This is a hands-on, high-impact role where you'll have the opportunity to make a significant contribution to our business.
What’s On Your Plate?
Cultivate trust-based partnerships: Build and nurture strong relationships with 3PL partners through regular communication, proactive problem-solving, and in-person visits across the UAE.
Be the voice of the partner: Serve as the primary point of contact for 3PLs, understanding their needs and advocating for their interests within talabat.
Facilitate collaboration: Schedule and lead meetings with 3PL partners to discuss performance, goals, and operational updates, fostering a collaborative and transparent relationship.
Ensure adherence to standards: Proactively monitor 3PL operations to ensure full compliance with company standards, local regulations, and contractual agreements.
Conduct regular audits: Perform thorough assessments and inspections to identify and address any compliance discrepancies or potential risks.
Manage the rider pipeline: Actively oversee and update the rider pipeline across various vehicle types to ensure a consistent and reliable supply of delivery partners.
Collaborate on recruitment: Partner with internal teams to optimize rider recruitment, onboarding, and training processes for a seamless experience.
Ensure timely invoice collection: Collaborate with 3PL partners to ensure accurate and timely invoice submission and payment processing.
Gather data: Collect and compile relevant data from 3PL partners to inform logistics operations and decision-making.
Communicate clearly: Draft and distribute clear, concise announcements and updates to 3PL partners regarding operational changes, policies, and procedures.
What Did We Order?
Proven Experience: 2+ years of experience in account management, customer service, or a related field. Experience in logistics, supply chain, or the gig economy is a plus.
Undergraduate Education: A Bachelor's degree in Business, Communications, or a related field.
Relationship Building: Exceptional interpersonal and communication skills, with a proven ability to build rapport and trust with diverse stakeholders.
Organized & Detail-Oriented: Strong organizational skills and meticulous attention to detail, especially in managing documents, data, and financial information.
Problem-Solving: A proactive and solutions-oriented approach to challenges, with the ability to identify and resolve issues efficiently.
Adaptability: Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
Tech Savvy: Proficiency in Microsoft Office Suite or Google Workspace and a willingness to learn new software and tools.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
