Specialist - Kitchen Onboarding

What’s On Your Plate?

• Managing all brands front end onboarding in Delivery Hero Kitchens regionally.

• Responsible for the Partner moving in the equipment and going live as per the agreed date.

• Responsible for off boarding brands from kitchens as per offboarding guidelines.

• Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.

• In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.

• Owning and updating the Partner Onboarding Master Sheet.

• Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.

• Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.

• Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).

• Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.

• Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.

• Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.

• Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.

• Coordinate with the logistics team for the provision of Talabat Device, Performing

• Test Orders and bring the brand live in the absence of Onboarding Associate.

• Keep records of all signed contracts on all kitchens and make it available whenever required by the Kitchen Operation Management.

• Maintain and update excel sheets on Brand Onboarding Progress and share with Kitchen Managers and Operations Director in the absence of Onboarding Associate.

• Update Kitchen Dashboards (GSF) for all newly onboarded brands in the absence of Onboarding Associate as per GFS guidelines.

• Prepare an onboarding update on a weekly basis and share it with the team during weekly update calls.

What Did We Order?

• Bachelor’s degree in any discipline.

• Arabic Speaker

• Excellent communication skills both written and verbal.

• Previous experience in admin related works.

• Customer service skills.

• UAE driving license (mandatory)

• Flexible in working hours.

• Organizational skills.

• Analytical skills.

• CRM software knowledge

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide