About the opportunity
We’re looking for a Specialist Vendor Operations. to join the team and focus on growing our NFV (Non Food Vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
What’s On Your Plate?
● Support regional & local operations team to improve operational metrics & setting vendors up for success
● Tracking of operational process across markets such as; new vendor onboarding, auditing of catalog cleanup, inventory integrations and other local processes
● Support local markets with processes / initiatives that are outside of BAU tasks
● Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices
● Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing market level reports with the local teams
● Creating basic processes such as device, uniform ordering etc
● Market point of contact for any technical or process issues, review incident tickets / providing guidance /solutions immediately
● Collaborate with market VC's for best practices and lessons learned
● Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.
What Did We Order?
● 1 plus years experience in an operational role
● Strong vendor operational knowledge
● Ability to document processes and guidelines
● Ability to work with data and highlight key insights
● Confident solving minor issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate
● Understanding of grocery operations
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
