Specialist, Customer Experience

Description

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with

Description

- Function as the contact person between SSC APAC and the BPOs/countries you are assigned to from Central Ops  - Responsible that the BPOs/countries are well-updated with all new process updates, feat

Description

Maintaining positive relationships with teams by establishing a good line of communication between the team leads and the companyDevelop detailed project plans, schedules, and ensuring alignment with

Description

DUTIES AND RESPONSIBILITIES: Performs call monitoring and provides trend data to the site management team.Uses a quality monitoring data management system to compile and track performance at team and

Description

1) Lead a Department or Specialized Support Function: - Take charge of leading a department or specialized support function within the organization, overseeing a team of Team Leaders and Performance

Description

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with

Description

Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the companyLeading the assigned BPOs in managing conflict, and ensuring the team's

Description

Stakeholder Management:Liaise with internal stakeholders across different departments to gather project requirements and ensure alignment with customer experience objectives.Communicate project update