Senior Specialist, Product Operations - Logistics Service (all genders)

We are on the lookout for an experienced Senior Specialist, Product Operations to join us on our journey in delivering amazing experiences.

Logistics Product Operations executes Delivery Hero's vision to always deliver an amazing experience by shaping global Logistics products into winning solutions, to serve our local entities and ecosystems, and to grow a sustainable business. We have 3 core users in our Logistics ecosystem who are at the heart of everything we do: Customers who place orders for delivery, Vendors who accept & prepare orders, and Riders who deliver our orders.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

• You will own relevant business KPIs, product performance and product usage for different regions around the world

• You interact with and support our operations stakeholders 

• You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner

• You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency

• You provide management with regular performance reports, insights and presentations

• You gained at least 3+ years of professional experience interpreting data in an analytics or data science role

• You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical based subject

• Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Looker Studio)

• You have solid exploratory analysis 

• You are highly passionate about data, with creative problem-solving abilities and an eye for detail

• You are highly motivated and communicative, independent and pragmatic in handling business challenges

• Highly curious and willing to question the status quo

• Previous experience in the last mile industry in analytics, operations or product is a great plus

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.