Senior Product Operations Specialist, Growth - (Quick Commerce)

We’re on the lookout for a Senior Product Operations Specialist to join the Growth team in Quick Commerce on our journey to always deliver amazing experiences.

In this pivotal role, you will act as a strategic bridge between our regional teams and the central product development organisation. You will be instrumental in ensuring our products are not only effectively developed but also successfully adopted to drive stellar business performance. 

Your work will be a mix of managing impactful, cross-functional feature rollouts and providing critical business insights, with the ultimate goal of empowering our product teams to focus on what they do best: building world-class products that redefine how our Dmarts and Partners experience quick commerce.

Key Responsibilities

• Product Operations Coordination: Act as the primary point of contact for the Quick Commerce Growth Team for all product-related inquiries. You will aggregate, prioritise, and follow up on feature requests from commercial teams, challenging them where necessary to ensure alignment with strategic business goals.

• Rollout and Implementation Leadership: Drive and manage the full lifecycle of new features and product updates. This includes coordinating across various teams to ensure smooth and successful launches, from initial planning to final implementation.

• Business Reporting & Insights: Support the measurement of product impact on key business performance indicators (KPIs) and own the delivery of regular and ad-hoc reporting to key stakeholders. You will maintain and provide oversight on all business reporting related to product performance and utilization.

• Performance & Adoption Analysis: Analyse and report on how various countries and commercial teams are using our products. Your insights will be crucial in identifying opportunities to improve business performance and product adoption.

• Product Team Enablement: Provide a critical feedback loop to the product team, enabling them to focus on core roadmap development and strategic feature creation without operational distractions.

• 3-5 years of experience in product operations, product management, or a similar role. Ideally within a B2B or commercial-focused environment.

• Proven ability to manage multiple projects and priorities simultaneously.

• A data-driven mindset with a proven ability to turn complex data into actionable insights, leveraging your expertise in tools like Tableau, BigQuery, and Looker to own business reporting and drive impact.

• Exceptional communication and stakeholder management skills, with a proactive approach to problem-solving and a keen eye for detail.

• Experience in designing and implementing robust project management frameworks and collaboration mechanisms, including the ability to create and maintain go-to-market plans and rollout coordination documents to ensure flawless execution and transparent communication.

• A passion for driving business growth through operational excellence.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.