Senior Manager - Product Operations

We are on the lookout for a Senior Manager - Product Operations (all genders) to join our Vendor Sales & Operations team and help us build & rollout products for acquiring vendors and driving operational efficiency within our sales & account management teams. You will lead a team that acts as a bidirectional value-adding interface between global product/technology teams and local teams across the globe. You will collaborate with product and commercial leadership across the organization to drive effective adoption of products and identify new opportunities for incremental business impact

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

• Lead a team of product operations specialists who serve as the primary point of contact for feature requests, operational issues and product development updates. 

• Define and implement operating structures and processes to drive product adoption across markets effectively.

• Develop comprehensive product rollout plans and project-manage implementation across global markets.

• Maintain regular communication with key stakeholders across the organization to ensure alignment of teams for product launches and ensure change management

• Advise product teams on the feasibility of globalization of product capabilities throughout the product development lifecycle.

• Track and analyze core business and product adoption metrics to drive product performance and impact 

• Identify and address key challenges and improvement opportunities post-launch to drive product improvements.

Qualifications

• 6+ years of experience working in web and mobile consumer products as a product/tech specialist, preferably in an e-commerce company

• A passion for design excellence, usability & consumer appeal in products

• A passion for building a great product & being successful with that product in the market

• Good understanding of software development processes and related tools (e.g. Jira, Confluence, Miro).

• Good analytical skills to size the product opportunities, including SQL/BigQuery or a strong desire to learn.

• Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently

• Comfortable with a dynamic, fast-moving, and entrepreneurial environment being able to have an impact and influence early on

• Great communicator with excellent English language skills, able to get ideas across effectively and persuasively across a diverse set of stakeholders and peer

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

What's in it for you: 

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.