About the opportunity
About the opportunity
We are on the lookout for a Senior Manager, Engineering, Systems - (Service Ops) to join the Tech Foundations team on our journey to always deliver amazing experiences.
As a member of the Tech Foundation Team, you’ll support Delivery Hero’s rapid innovation and growth. You’ll work on foundational systems that enable faster feature development, security, and reliability across our global engineering community. Every enhancement you make will contribute to our teams' ability to build, scale, and deliver quality features—ultimately impacting millions of users worldwide.
This team's mission is to ensure the stability, reliability, and continuity of mature technical solutions within Delivery Hero, by centralizing and executing critical maintenance and business continuity tasks, enabling other teams to focus on innovation. The ServiceOps team's vision is to become a highly reliable and autonomous engineering team that ensures the uninterrupted operation of our systems and provides vital, round-the-clock support to our business.
In this role you will:
Lead the progressive onboarding of business continuity responsibilities from Delivery Hero’s global entities into a single, centralized Service Operations team, owning each step of the process along the way.
Champion the continuous improvement of legacy infrastructure to reduce maintenance effort and lower the chance of incidents.
Be responsible for ensuring operational reliability of onboarded mature systems through well-defined and tested runbooks and driving automation of recurring tasks.
Establish and enforce runbook-driven operations, ensuring all work is documented, repeatable, and easy to execute across time zones.
Build and nurture a global support model with a distributed team (Latin America, Europe, Asia) to enable follow-the-sun support to support our internal customers across the globe.
Contribute to the definition and achievement of KPIs and success metrics, with a particular focus on uptime, customer satisfaction and automation of repetitive tasks.
What you need to be successful
What you need to be successful
5+ years of experience in operations, site reliability, or a related field, ideally running cloud-native services.
3+ years of leadership experience, leading engineering teams - having worked with geographically distributed teams is a bonus.
Excellent communication skills, both written and verbal.
Strong organizational skills and the ability to manage complex projects.
A customer-focused mindset with a drive for ensuring system reliability and stability.
Experience in developing and implementing operational best practices and runbooks, including incident management and problem resolution.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
What’s in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
